Customer Support Officer

Line Up Aviation
Crawley, West Sussex
£26000 - £28000/annum
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
Line Up Aviation is a world leader in the recruitment of Aviation and Aerospace professionals and has been operating for more than 28 years. We work with some of the industry’s best known companies who demand the very highest standard of applicants.

Our Client works with their customers every day to provide the most comprehensive, accurate, and timely navigational information available for all their air transportation needs.

Main activities: Customer Support Officer
Capable of all tasks of a Records Analyst. Primary focus for customer support to follow queries and complaints through to resolution. Acts as an internal customer on behalf of the clients, works closely with other departments to raise awareness of technical and operational issues regarded as important by the client.
Responsibilities include:
Cross train team peers to standardize inter-department skill sets
To develop fundamental skills to support Customer needs
To conduct system and environment testing to support STREAM implementation
Provide a quality Customer support - to ensure excellent customer service and experience

Ideal candidate’s profile:
Has good understanding of aircraft technical records. Is easily able to recognize all of the main, regularly performed checks and delivery documents.
Provides and drives solutions to a wide range of problems customers may experience. Develops solutions that are imaginative, thorough, practicable, and consistent with organization objectives.
Failure to obtain results, working as part of a small team or follow problems through to resolution would typically result in unsatisfied customers and considerable expenditure of resources.
Interacts frequently with internal personnel and external customers. Reports into the Customer Support Manager.
A background within the Aviation or IT industry is ideal. Good knowledge of technical records is essential.

Additional Information
·Based: Crawley
·Salary: £28k
·Job type: Permanent

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Julie Hall

Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.

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