Account Management Executive

Car Benefit Solutions
£18000/annum + bonus, BUPA, Pension
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
Car Benefit Solutions is a dynamic, values driven company with an outstanding reputation and pride in its commitment to service delivery. This role is based at our impressive Head Office premises in Bury and your working hours will be 9-5 Monday to Friday.

The main activity in the role is to act as a focal point for customers, account managing CBS customers signing up to the CBS schemes, over the telephone. The main responsibilities in the role are:

Manage accounts and develop good working relationships with customers
Maximise eligible employee participation through quote conversion
Maximise driver retention through closely managing vehicle replacement schedules
Review and contact underperforming sites to re-establish engagement
Develop and maintain strong working relationships with employees and Scheme Contacts
Share best practice and development ideas within the team and wider CBS contacts
Provide flexible support to all team members as and when required to enable the business to manage overall workloads and properly service the Customer including through making outbound calls
Work closely with all areas of the business

Essential criteria for candidates include:
Previous account management experience
Strong, confident and effective communication and interpersonal skills
Good IT skills - MS Office and internal software
Attention to detail
Ability to manage and prioritise workload and work to exacting deadlines
Ability to work well in a team as well as taking initiative
Professional approach to all endeavours
Results orientated with the drive to achieve individual and team based targets
Ability to manage own workload through effective organisation skills
Flexible and adaptable approach to work
A self motivated and driven achiever
Ability to work in line with CBS Core Values of pride, integrity, accountability, continuous improvement and enjoyment 

Please submit your CV and covering letter to apply for the role