Contact Centre Associate

Bingley, Bradford
£15000 - £16500/annum generous benefits
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
Contact Centre Associate

Opportunities in Crossflatts, West Yorkshire

Permanent roles, Full Time 35 hours a week

Salary circa £15,000 - £16,000

Join our team of Contact Centre Associates

We’re currently recruiting talented and enthusiastic people to join our Mortgage Operations team in Crossflatts, working with a cross section of our mortgage customers. This team are responsible for providing outstanding customer service, dealing with account queries and payment requests from both customers and 3rd parties.

As a Contact Centre Associate you will play an essential role in delivering excellent service and implement improvements to accurately determine the customer needs and identify the most appropriate solution.

Your part in our team

This is a fantastic opportunity to become part of a thriving team and work as a member of the contact centre associates, assisting colleagues when required. You will need to have a good listening ear and ensure you question appropriately to fully understand the customers’ financial situation, ensuring that arrears are prevented where appropriate.

Taking ownership of individual customer enquiries is important to us and shows we are here to help. Regular liaison with operational colleagues will be necessary to ensure customer queries are dealt with promptly and accurately.

Whether you bring with you experience of working in a customer service role or can show an ability to learn and develop these skills, it will be your positive attitude to work and your desire to display the very best behaviours to colleagues and customers that will make you perfect for us.

During the selection and training process we will assess which role you are best suited to, however as we are a flexible organisation it is likely that you will work across both areas throughout your career with us. In return for all your dedication, we’ll give you the support you deserve, continually develop your skills by cross training within the department and share techniques, tools and skills.

Your experience

For us, your personality and your life experience are of the upmost value. We look for effective communication skills and an ability to handle customer account queries professionally and efficiently in a contact centre environment. Having experience in a customer service position is ideal, but it’s not essential.

As a successful candidate, you’ll be able to understand and work through customers’ individual circumstances, moving towards positive outcomes in challenging situation.

Ideal candidates will be those who thrive on building strong and effective working relationships, who can be both assertive and sensitive at the same time and who, at all times, respect our customer needs.
You will also have:
• 5 GCSE’s Grade A-C (or equivalent) including Maths and English (or two years relevant work experience)
• Experience of customer focused work in either a face-to-face or telephony environment
• Effective team player
• Decision making and problem solving skills
• Negotiating and influencing skills
• Excellent communication skills (written and verbal)
• Have a good eye for quality and attention to detail
• Working knowledge of Microsoft Office (including Outlook, Excel, Word)

Your Benefits Package

You’ll have the opportunity to own a slice of Computershare through our employee share plan as well as taking advantage of a range of flexible employee benefits. We are offering a competitive salary as well as an excellent benefits package within a fantastic working environment.
As part of our range of flexible employee benefits you can enjoy: Salary Sacrifice Scheme, Cash Plan, Childcare Vouchers, Critical Illness Cover, Dental Insurance, Gym Membership, Health Screening, Legal & Will writing service, Life Assurance, Pension, Holiday Discounts, Private Medical Insurance, Shopping Discounts, Regular Investment Accounts and Tax Free Bikes.

As an organisation we offer you the opportunity to develop, provide you with the tools you need to do your job effectively and we always promote career opportunities internally. We are a forward thinking, innovative and results driven organisation and we are keen to speak to like-minded people.

About The Company

Computershare Loan Services is the UK’s largest third-party mortgage servicer, with 3,000 employees managing over £70bn of assets for over 60 clients across 500,000 customer accounts. Our outsourced mortgage servicing solutions include exceptional debt management and customer service capabilities, mortgage origination, asset trading, best-in-class analytics and much more.

As well as the UK and Ireland, Computershare Loan Services also services mortgages in the USA and manages more than a million residential mortgage accounts globally.

Computershare is listed on the Australian Securities Exchange and employs 16,000 people around the world, including over 4,000 in the UK. Computershare’s UK headquarters are in Bristol, with their mortgage servicing operation based in Skipton and Crossflatts in Yorkshire, Doxford near Sunderland and Derry in Northern Ireland