Internal Sales

Cooper Golding
Wiveliscombe, Somerset
£17000 - £23000/annum 30days Hols incl BH
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
The company

Our client was originally established in 1850 as a timber importing business operating out of Rolle Quay, Barnstaple. The company has since grown into one of the leading independent family owned builder’s merchants in the South West employing over 300 staff.

What is the purpose of the role?

• Maximise sales and margin for the Company
• Build strong customer relationships through face to face contact or over the telephone.
• Support Branch Management to achieve the objectives of the Branch

What will you do?

• Serve customers politely and efficiently to ensure customer satisfaction.
• Provide customers with advice and guidance on the selection and use of products and support colleagues in your areas of expertise.
• Drive sales forward using appropriate selling techniques eg effective quotation follow up, proactive promotional selling, effective telephone marketing
• Service customer orders from branch stock profile where ever possible and appropriate
• Liaise with customer and internal department/supplier to ensure delivery requirements are met
• Ensure the preparation of documentation for goods to be returned by customers for credit/refund
• Deal with any customer complaints quickly and properly, seeking guidance from your Supervisor/Branch Manager where needed or appropriate

What skills and experience will you have?

• Driving licence
• Acknowledged customer service training
• Experience in a telephone sales environment
• Technical ability to take–off quantities from plans
• Any industry recognised training/certification

What will you get in return?

• 30 days Holiday including Bank Holidays
• £17 - £23k

Working Hours will be 42.5 hours Monday to Friday with possible overtime on Saturdays