Field Service Manager - Automotive

Caged Tigers
£30000 - £42000/annum
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
About the Job
We have an exciting opportunity for a Field Service Manager to join team in the Head office in Halesowen, near Birmingham. We are a leader in our field of Automotive Supply chain with a superb reputation for our customer service and product.

The role of the Field Service Manager is critical to the success of our business. In managing our field workforce, the Field Service Manager has a very significant impact on our performance.

We recognise that our Field Service Managers will contribute to our operations in many ways. Some of their activities will go beyond what is normally understood to be central to their role: these activities will reflect the local needs of the business and the interests / skills of the individual Manager. However, it is essential that the core responsibilities of the role are achieved as a minimum.

The overall purpose of the role of the Field Service Manager is:

To manage our field workforce across the UK currently there are 14 Engineers on the road. Responsibility also covers 6 heads in the factory and 3 within Scheduling.

Working closely with the new team, you will help them achieve the highest standards of customer service, health, safety and fully engage in continuous improvement activities to enhance the efficiency and effectiveness of our operations. You will have particular responsibilities for the development of Apprentices and you will contribute to their training, coaching and mentoring.

You will consistently demonstrate a leadership style which supports our outstanding company values

Industry: We are leaders in the automotive supply chain and have established an unrivalled reputation across Europe for excellence in not only our products but also customer service.

Responsibilities: You will develop and maintain an appropriate level of technical knowledge of the products on the maintenance portfolio. You will also ensure that your team have the necessary technical knowledge. This will require that you identify the training needs for you and your team and that you ensure that these needs are fulfilled.

You will review any product related information and ensure that these are communicated to your team effectively and that they are complied with.

Management Team: You will be an important member of the Management Team. As such you will fully engage in the management and development of the business.

To do this effectively, you will need to: Ensure that your team contributes to the achievement of budgets, business objectives etc Ensure that you and your colleagues fully understand issues, risks and opportunities which might impact on the business.

Develop, agree and implement plans to address these matters Understand the commercial and strategic context of the business.

You will ensure that your team has an appropriate understanding of these issues