Fleet Operations Administrator

ASC Connections
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
This well-know automotive company based in Birmingham are looking for an Operations Administrator to join the team. You will need to have proven customer service experience, excellent administration skills and be a fantastic communicator and able to handle analytical information.

Good Excel and PowerPoint skills are a must.

Hours: 8.30am-4.45pm Mon to Thurs and 8.30am-3.30pm on Fridays


Working as part of a busy team your duties will include:
* Work with customers to ensure contracts are accurately loaded and updated.
* Ensure accurate loading of data.
* Maintain the database of user passwords and ensure user security and confidence is maintained.
* Liaising with internal departments across the supply chain to ensure orders can be achieved
* Action all queries within agreed timescales and assist in identifying root causes and potential fixes to these queries.
* Taking ownership of and resolving issues
* Act as intermediary between Customer and Service Provider
* Working to KPI's and service levels
* Pro-actively assisting others within the business
* Downloading and manipulating data, producing reports in Excel, including the use of Pivot tables
* Using PowerPoint to deliver presentations within the business and also externally to customers

Essential Skills and Experience
* Confident, articulate telephone manner
* Strong problem solving capabilities
* Experience of query resolution
* Able to challenge decisions and handle conflict
* Capable of working effectively under pressure
* Highly proficient in Excel - able to produce pivot tables
* Proficient user of PowerPoint - able to produce and deliver presentations
* Minimum G.C.S.E. grade C or equivalent in Maths and English.
* Experience of working towards targets

ASC Connections is a leading recruitment business specialising within areas of both technical and business services. We operate as an employment business or an employment agency for all temporary and permanent roles respectively. For an extensive range of job opportunities please visit our website at (url removed)