Customer Service Administrator / Case Manager

Brook Street UK
£17000/annum OTE £18,500, pension, red letter days
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
Brook Street are pleased to present an excellent opportunity to work for a well established, rapidly expanding and very successful mortgage and financial services company recruiting for Customer Service Administrator (Case Manager) positions within their busy and expanding Client Services Team based in the Alton office. They offer a fun and friendly office atmosphere with a real focus on training and development, many of the administrative team members progress into mortgage advice or management positions and they are looking for people who are eager to progress their careers and who are willing to step up to the challenge. They have quarterly social events and great on site facilities including free parking.

As a customer service administrator you will be required to provide administrative support to a team of mortgage consultants and outstanding service to our clients. You will take ownership of your client's mortgage cases from application to completion. This is a great opportunity to work within a busy and fun environment and have a great mix of both customer service and administration.

The ideal candidate will have some experience with administration in an office or a customer service environment, excellent telephone skills, basic computer skills, and used to dealing with inbound customer calls.

Skills and Knowledge:

* Full training will be provided
* You must have an excellent eye for detail
* Be highly organised and able to prioritise
* Will thrive in a high pressured, fast pace environment.
* Be able to complete work to a high standard within agreed service standards.
* You will need to be professional and have an excellent telephone manner
* Drive and ambition to progress your career
* Preferably experienced in delivering great customer service


* Build strong relationships between Mortgage Consultants, Client Services and external partners such as lenders and insurers.
* Provide an outstanding and efficient service to our clients by managing their expectations and keeping them up to date on the progress of their applications.
* Liaise with Lenders, solicitors and clients to ensure you can move your mortgage cases through as efficiently as possible.
* Maintain a high level of accuracy when inputting data.

Key skills include:

* Establishing courteous relationships with clients.
* Work as part of a team and individually according to the needs of the role.
* Establish good working relationships between Sales and Administration.
* Be aware of the potential for additional sales and cross sales.
* Ensure a high level of data input accuracy is recorded.
* Work with a positive outlook

Salary is £17k basic, with an OTE of £18,500.

If you are successful at the screening stage you will be invited for a 10-15 minute telephone interview. If you are successful after this stage the client will hold a 45 minute face-to-face interview followed by a 1 hour shadowing. Face-to-face interview are likely to be held week commencing 19th June 2017.

This is a permanent full-time position with a start in early July. This would suit someone who has worked previously in the financial or banking industry, has customer service or sales experience (ideally phone based), and whom has a passion for providing an excellent customer experience.

Please apply now if you love to please your customers and want to work for a growing company who invest in their staff.

For more information please contact Ben at Brook Street on (Apply online only) or send your CV to