Product Support Technician

RHL Bristol
£25000 - £30000/annum
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
RHL are currently recruiting for a Product Support Technician for their client, leaders in the supply of machine productivity and safety systems for construction equipment.

The Role:

* Customer and distributor support for the entire company product range
* Report and take ownership of customer issues and see them through to resolution.
* Use standard procedures for proper escalation of issues.
* Ensure proper documentation and closure of any issue owned.
* Production of documentation including product manuals.
* Update the knowledge database where appropriate
* Customer training.
* Distributor User, installation and calibration training.
* Developing and maintaining training programs.
* Internal support and assistance.
* Production of prototype equipment and any specialist equipment where necessary to assist in the support and development roles.
* Work unsupervised.
* Working off site which will require extensive travel in the UK and abroad.

Skills, experience and qualifications:

* BTEC ONC Electronics / Engineering
* Preferably with a minimum of 2 years as Test Technician within an electronic test environment
* PC / Windows literate
* Strong fault finding skills
* Excellent written and verbal communication
* Full UK driving license

Please apply with your CV or contact Becky Round on 07801913942

RHL is a specialist Recruitment Consultancy within Engineering talent acquisition.

Recruitment Holdings Ltd (RHL) acts as an Employment Business and as an Employment Agency