Infrastructure Technician Apprentice

Firebrand Training Ltd
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
Our client is a mixed secondary school in Orpington, Bromley, looking for an apprentice to join their team.
You will be expected to:

- Check and maintain the school`s IT resource for safe, effective use by pupils and staff.
- Provide basic technical support in line with the school`s IT support service definition.
- Provide staff training in the effective use of IT resources.
- Provide system support for the school MIS package.

Who you`ll work for:
Our client is a mixed secondary school in Orpington, London Borough of Bromley, United Kingdom with a current roll of 1785 pupils. It was first opened in 1975. Our client is an 'outstanding` School that values respect, responsibility and honesty, which upholds the highest standards of teaching in a supportive and modern learning environment.

As an Apprenticeship Infrastructure Technician, your job includes:
Install and test new software.
Make software available to appropriate users.
Ensure the anti-virus software is installed, kept up-to-date and working properly on all stations.
Share files as required by staff for pupil and teacher use.
To deploy system images to workstations.

Check new computer equipment on arrival and install as appropriate.
Maintain computer peripheral equipment.
Setup and deployment of computer hardware around the school.

Schools Information Management System (SIMS):
Adding\ Managing users and administering access rights in SIMS.
Fault finding in SIMS, running fixes and patches where appropriate.

Financial Management System (FMS):
Adding\ managing users and administering access rights in FMS.
Fault finding in FMS, running fixes and patches where appropriate.

Library Computer System (Oliver):
Troubleshooting issues that may arise.
Managing users.

E-Learning Systems:
Troubleshooting issues that may arise.
Ensuring that user accounts are created and kept up-to-date.

Setting up and monitoring software for examinations.
To setup and configure switches as required.
To plan and deploy small cabling projects.
To troubleshoot basic wired and wireless networking issues.
To troubleshoot basic server support issues.

Backup and Recovery:
To perform restores of files when requested.

To develop basic project plans and deployment strategies.
To record all installation and configurations with the appropriate documentation.
To update existing documentation where required.

To ensure that personal development is maintained.

What experience and skills do I need?
You don`t need loads of professional experience in IT. However, you`ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

We`re looking for an IT-enthusiast with:

- Good communication skills
- A strong passion for IT
- The ability to use your own initiative
- Confident
- Excellent time management
- Multi-tasker
- Working within deadlines
- Prioritising work load
- Willingness to work towards a formal industry certification

You might also have (but don`t need):

- Experience working with customers

Your Accelerated training programme
Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects

By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation