Senior Account Manager

Mistral Recruitment
Dorking, Surrey
17 Jul 2017
16 Aug 2017
Contract Type
Full Time

Supporting the Commercial and Client Directors you will have overall responsibility for a client portfolio, ensuring client service excellence and developing new opportunities within the video department. Delivering pro-active solutions with accountability for maximising the commercial return from the client. Act as a champion of the needs of the client within the organisation, managing the team responsible for delivering video campaigns to the highest standard, on brief, within budget, on time and with profit.


Client Management:

Flawlessly deliver multiple projects within the video production department. Managing each project from brief to delivery within a fast-paced, deadline driven environment.
Understand client business objectives and competitive scenarios, challenging the brief and introducing planning to deliver effective strategic solutions that exceed client expectations
Identify opportunities to develop your accounts, seeking out profit and new sales via cross department involvement and constantly striving to ensure maximum profitability across every activity
Ensure account management excellence at all times: build strong, effective relationships mediating between clients, 3rd party agencies and suppliers; identify and implement client process improvements as necessary
Develop rewarding commercial client relationships with all clients, exceeding their needs and expectations
To maximise all revenue opportunities with clients to meet the revenue targets
To continually build your market, innovation and expert knowledge, keeping abreast of the latest technologies and emerging trends.
Financial Reporting:

Ensure thorough and efficient administration systems, close monitoring of internal processes and external suppliers so that all jobs are carried out to an effective and high standard
Budget and financial account management, project billing and preparing weekly and monthly reports for internal management
Ensuring accuracy and profitability of projects Internal:
Demonstrate strong team management skills and delegate, support and review the progress of colleagues that report into you
Motivate and inspire colleagues to strive for creative and client service excellence
Champion the understanding and practice of the integrated company objectives
Generate new business opportunities:

To actively seek new business opportunities within your existing clients, proposing new opportunities on a regular basis
Raising agency awareness wherever possible, striving for stand-out against agency competition
Support the new business team with all credentials requirements with the ability, where necessary, to deliver a confident agency pitch to prospective clients

Graduate caliber with 5+ years client / agency experience
An understanding of video production techniques and trends
Proven project and financial management and team motivation skills
A commitment to achieving results and the ability to influence at a senior level
Confident, ambitious and energetic with initiative and a persuasive manner
Excellent written communication, presentation skills and negotiation skills

25 days holiday Company Laptop, credit card and i-phone, for company usage only