2nd Line Application Support - Oxfordshire - £30k

Recruiter
Greywood Associates Ltd
Location
Banbury
Salary
£25000 - £30000/annum bens & bonus
Posted
17 Jul 2017
Closes
16 Aug 2017
Contract Type
Permanent
Hours
Full Time
GREYWOOD are working closely with an international software house commutable from the Banbury, Buckingham, Warwick areas who are adding new members to their Support function due to the continued growth and demand in their software suite. If successful in joining this team, you will work closely with development and product test groups, the documentation team and users to replicate and diagnose issues. Meeting tight deadlines on a daily basis, sometimes you'll be required to work under pressure so you will have to effectively manage priorities and communicate progress in a timely manner.

You will receive training on the internal systems but its important to have some prior knowledge of software development, the technologies used and support would be an advantage to be able to adapt quickly in a busy support department.

Responsibilities include:

* Answering customer calls and e-mails; providing communication back to the customer
* Analysis, investigation, fault reproduction and reporting to software development teams of software defects
* Providing instructions on correct software usage and basic training to users
* Provide clear and accurate information on the status of support cases
* Role can offer frequent travel to customer sites in UK and Europe

Qualifications for the position:

* Graduate with Computer related degree with 2 years' post qualifying experience computer related field / Qualified by Experience in the above areas
* Experience of T-SQL for investigative and corrective purposes
* Basic knowledge of SQL server management
* Experience of Remote Access methods (VPN, RDP, Cisco, Citrix) an advantage
* C# or other programming experience an advantage

If you'd like to be considered for this fantastic opportunity with a prestigious global employer but with the benefits of working as part of a small close-knit team, then hesitate no further, send your CV across asap