Sales Manager (Financial Services)

Birchfield Recruitment
Poole, Dorset
17 Jul 2017
16 Aug 2017
Contract Type
Full Time

Basic to £35,000

Plus bonus and benefits OTE Circa £56,000+

Our client provides a range of financial products and services to the B2C market. As part of their continued growth they are seeking to appoint an expereinced sales manager to lead and develop a team of outbound sales consultants.

Key Responsibilities

  • Managing a team of sales consultants setting and achieving performance targets for sales, efficiency and quality in line with the company’s overall plan
  • Not being afraid of demonstrating the company sales process in front of their colleagues to highlight what a "good call" look like
  • Developing sales team members in line with their personal development plans and performance reviews - utilising call recording sessions, internal training and one to one sessions
  • Creating a sense of urgency within the sale team by building an energetic and engaging sales floor and culture
  • Ability to interpret data, spot trends and put in place action plans to remedy short falls
  • Utilising company led incentive programmes to maintain high motivation and target achievement within the telesales team
  • Working in consultation with the QA Department to agree, implement, and ensure good quality outcomes
  • Learning, retaining and coaching sales staff on detailed product knowledge
  • Presenting new products and process to staff and ensuring all sales staff are fully trained at all times

Skills and Experience

  • You will have a minimum of 3 years managerial experience within a B2C financial financial services based outbound call centre role.
  • A proven track record in delivering against set objectives in sales, sales quality and regulatory requirements within a fast paced contact centre environment
  • Able to demonstrate a high degree of customer service awareness, Inc. TCF and FCA guidelines.
  • Minimum of intermediate skills in the Microsoft packages
  • Able to demonstrate a detailed understanding of performance management and sales management techniques

This is an exceptional opportunity to join a fast paced growing business, the aim of the business is to grow its senior managers from within wherever possible so there is a genuine opportunity for a long term career. If you believe you have the experience and track record we are seeking please send an up to date CV to us today