Product Support Technician

Recruiter
RHL
Location
Poole, Dorset
Salary
25000.0000
Posted
17 Jul 2017
Closes
16 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

RHL are currently recruiting for a Product Support Technician for their client, leaders in the supply of machine productivity and safety systems for construction equipment.

The Role:

  • Customer and distributor support for the entire company product range
  • Report and take ownership of customer issues and see them through to resolution.
  • Use standard procedures for proper escalation of issues.
  • Ensure proper documentation and closure of any issue owned.
  • Production of documentation including product manuals.
  • Update the knowledge database where appropriate
  • Customer training.
  • Distributor User, installation and calibration training.
  • Developing and maintaining training programs.
  • Internal support and assistance.
  • Production of prototype equipment and any specialist equipment where necessary to assist in the support and development roles.
  • Work unsupervised.
  • Working off site which will require extensive travel in the UK and abroad.

Skills, experience and qualifications:

  • BTEC ONC Electronics / Engineering
  • Preferably with a minimum of 2 years as Test Technician within an electronic test environment
  • PC / Windows literate
  • Strong fault finding skills
  • Excellent written and verbal communication
  • Full UK driving license

Please apply with your CV or contact Becky Round on

RHL is a specialist Recruitment Consultancy within Engineeringtalent acquisition.

Recruitment Holdings Ltd (RHL) acts as an Employment Business and as an Employment Agency.