Product Support Technician

Poole, Dorset
17 Jul 2017
16 Aug 2017
Contract Type
Full Time

RHL are currently recruiting for a Product Support Technician for their client, leaders in the supply of machine productivity and safety systems for construction equipment.

The Role:

  • Customer and distributor support for the entire company product range
  • Report and take ownership of customer issues and see them through to resolution.
  • Use standard procedures for proper escalation of issues.
  • Ensure proper documentation and closure of any issue owned.
  • Production of documentation including product manuals.
  • Update the knowledge database where appropriate
  • Customer training.
  • Distributor User, installation and calibration training.
  • Developing and maintaining training programs.
  • Internal support and assistance.
  • Production of prototype equipment and any specialist equipment where necessary to assist in the support and development roles.
  • Work unsupervised.
  • Working off site which will require extensive travel in the UK and abroad.

Skills, experience and qualifications:

  • BTEC ONC Electronics / Engineering
  • Preferably with a minimum of 2 years as Test Technician within an electronic test environment
  • PC / Windows literate
  • Strong fault finding skills
  • Excellent written and verbal communication
  • Full UK driving license

Please apply with your CV or contact Becky Round on

RHL is a specialist Recruitment Consultancy within Engineeringtalent acquisition.

Recruitment Holdings Ltd (RHL) acts as an Employment Business and as an Employment Agency.