CHS Healthcare
Middlesbrough, Cleveland
17 Jul 2017
15 Aug 2017
Public Sector
Contract Type
Full Time


Location: James Cook University Hospital, Middlesbrough TS4
Salary: £18k-£21k, DOE
Hours: 40hrs per week - Monday-Friday

Interested in becoming an administrator/adviser? Do you own your own car and hold a full current driving licence?

We will need you to undergo an enhanced check with the Disclosure and Barring Service.

CHS Healthcare/Carehome Selection is an expanding company providing an independent tailor made service throughout the UK; we support patients and their families as they face important decisions about their ongoing care after leaving hospital. Since 1995 we have built a reputation as a trusted specialised and patient focused service finding suitable care home placements and care packages most appropriate for their loved one.

About the role - Administrator/Adviser

In this role, based at James Cook University Hospital, Middlesbrough TS4, you will advise patients and their families, finding out about their needs and preferences and helping them to focus on the most suitable care homes or home carers. You may accompany them on visits to care homes and the role will involve helping them with all the arrangements necessary to support people throughout the transfer of care. The role also requires strong administration, organisation and IT skills. We need to communicate with all agencies involved, in health and social care and ensure all information is accurately recorded.

You will be supporting families as they make one of the most important life decisions. They often feel very emotional and worried, but by supporting them through the process, you will have the satisfaction of making a real difference. You will need to enjoy working in a team, reporting to a co-ordinator and working with self-employed advisers. Work flow will vary and at times, your team will be under pressure, being required to provide a high quality service while also ensuring discharge takes place within set timescales.

What sort of person are we looking for?

Some of our administrator/advisers have a background in health and social care, having held roles which include nursing, social work and care home management/owners. However, a health and social care background is not essential. We have employed police officers, pure administrators, office managers, lawyers, estate agents and sales executives. Your interpersonal skills are the primary consideration, as the role involves meeting families, often at a time of great stress, and working with them in a sensitive and effective way. You must be outgoing, empathetic and with a genuine desire to build long term supportive and friendly relationships with colleagues and clients.

You will need to be highly organised and reliable. There is a large administrative component to this work and you will need to enjoy keeping on top of the details with excellent PC/IT skills.

You must be motivated to direct your own work, but equally able to communicate well with other members of the team and the different health and social care agencies involved with each individual. The role is challenging but highly rewarding and would suit an individual who is motivated to help people facing one of the most important life decisions.

Many of our employees are of graduate calibre, most with 5 GCSE`s at A-C level and above. Ideally we are looking for individuals who have pushed themselves gaining other relevant qualifications, for example B-TECH, NVQ`S or Higher Level Professional Qualifications.

Next steps

Please include your mobile number on your CV as you will be sent a text if you are shortlisted to take part in a structured competency based telephone interview

See our websites for our company profile

Closing Date for applications is 24th July 2017

Face to Face interviews will be held on Tuesday 1st August 2017

No Agencies please