Travel Sales Team Leader

Recruiter
Gerrard McCall Ltd
Location
Bristol, Avon
Salary
26000.0000
Posted
17 Jul 2017
Closes
15 Aug 2017
Contract Type
Permanent
Hours
Full Time

Travel Sales Team Leader

Bristol

£26-29k - OTE £43k

Gerrard McCall are currently recruiting for a Sales Team Leader on behalf of an independent tour operator in Bristol specialising in unique trips to Asia. The Sales Team Leader is responsible for leading and motivating their team to exceed the team sales targets and deliver top customer service.

They will ensure that each team member’s performance meets expectations and that company values are being promoted and adhered to. They are responsible for identifying development needs and knowledge gaps, and will play a key role in designing and delivering training and support.

Duties include:

  • Providing the first line of management to the Sales team
  • Devising engaging sales incentives to motivate and reward sales targets
  • Monitor team workload, sales and customer service and reporting KPIs to Sales Director
  • Leading weekly catch ups with team members
  • Leading call blocks and collective team actions, such as proactive selling and client courtesy calls
  • Carry out checks on bookings at various stages
  • Distribution and tracking of new enquiries among Sales team
  • Ensure sufficient phone coverage within team at all times of day
  • Support for complaint handling and operational issues
  • Liaise with Sales Support and operations/ customer support team to ensure effective collaboration
  • Promoting a culture of self-analysis and peer support within the team
  • Leading appraisals and ensuring follow up through effective Personal Development Plans
  • Involvement in design and delivery of group and individual training
  • Deputising for Sales Manager/Director where necessary

Requirements:

  • Positive, mature and self-motivated
  • First rate communicator with strong interpersonal skills
  • Ability to guide and coach others to fulfil their potential
  • Confident in presenting to groups
  • Excellent IT skills
  • Knowledge of Japan and Vietnam preferred
  • Flexible and able to multitask with a high level of productivity

Pay and Benefits

  • Starting salary £26k -29k gross per annum, plus unlimited sales-related bonus (on target earnings £4-14k)
  • 23 days paid annual leave, plus statutory bank holidays; 3% employer pension contribution

Please apply with your CV and a full relevant cover letter to Jennifer