2nd Line Technical Support Engineer

SLS Services Limited
Horsham, West Sussex
17 Jul 2017
15 Aug 2017
Contract Type
Full Time
Well-established IT support business with a broad range of customers requires a 2nd Line Technical Support Engineer to join its team in the Horsham area.

Joining the business as it grows both its customer base and team, the successful 2nd Line Technical Support Engineer will be responsible for the following:

- Providing the best 1st and 2nd line support to dynamic and successful businesses across the South East
- Supporting the team to resolve issues that come into the helpdesk acting as a point of escalation for more challenging issues
- Ensuring helpdesk tickets are resolved in a timely manner to meet our SLA targets
- Participating as a project resource as and when required

The successful candidate must be able to evidence Microsoft Certified Accreditations, and be able to demonstrate an excellent knowledge of the following:

- Windows Server 2008 R2/ 2012 R2, Windows 7/ 8/ 10
- Microsoft Office Software, Office 365, SharePoint and Azure
- Active Directory
- MS Exchange

In addition, any knowledge or understanding of the following would be advantageous:

- Email security products, e.g. Mimecast/ MessageLabs
- VMware/ Hyper-V/ XenServer
- Networking knowledge covering LAN, vLAN and WAN technologies
- Dell & HP Server and SAN Hardware
- Desktops and Notebooks
- HP Switches
- Draytek, Cisco and SonicWALL Firewall and Secure Remote Access appliances

On a personal level, you will be passionate about providing good customer service to users, in an effective and timely manner, with very strong communication skills and a personable manner.

Given the semi-rural location of the office and the need to conduct customer visits, a full driving license and own transport is essential.

In reward for your valuable contribution, you will receive a salary of £30,000 - £35,000.

Keywords: IT Support, 2rd Line, Technical Support Engineer, Windows Server, Windows 10, Office 365, SharePoint, Azure, Active Directory, Exchange, Horsham, West Sussex

This is a permanent vacancy