IT Service Delivery Technician
We at the Hood Group in Southend on Sea are currently recruiting for a permanent IT Service Delivery Technician reporting into the IT Service Delivery Manager. The ideal candidate will require a good all round hardware and software knowledge, have an understanding of business processes, a keen eye for detail and be able to use their own initiative. The support technician will be responsible for ensuring all support calls are dealt with through service desk according to business SLA’s. Some of duties around this role include:
- Taking ownership of all desktop support issues including liaising with 3rd party suppliers.
- Minimising response and problem resolution time. This will often mean making on the spot decisions concerning complex areas of technical support and implementing those proposed solutions immediately to ensure minimal disruption to the user.
- Providing support for IT infrastructure including networks and servers as requested.
- Participating in the desktop support projects.
- Documenting fixes and agreed process changes.
- Working flexibly within a team and participating in a rota system to enable adequate service cover when required.
It would be beneficial if the candidate had previous knowledge of windows server and desktop operating systems for this role as well as general hardware support alongside knowledge of SQL/MySQL. The salary on offer is between £16k - £20k pa depending on experience working a 37.5 hour week.
Please send your application in as soon as possible as due to candidate interest the job may be closed early.
The Hood Group is a privately owned business providing insurance solutions for over 30 years to some of the most well respected brands, insurance partners and financial intermediaries. Established in 1983, we came from modest beginnings in the City of London with a small team of passionate people who wanted to help change insurance for the better. We offer our partners an end-to-end service; from product and quote platform design through to sales and retentions. The Hood Group is now one of the largest employers in South East Essex with around 180 staff, award winning services and cutting edge technology.
We invest in the careers of all our staff, through training, qualifications and by providing a pro-active learning environment. We understand the importance of staff wellbeing and maintaining a good work/life balance and also provide opportunities such as flexible working and career breaks. There is a Group funded Sports and Social committee and we provide free local gym membership, seated acupressure massages, and fitness classes in our onsite Wellbeing studio. On completion of probation we also provide an excellent benefits package that includes life assurance, pension scheme, medical cover, permanent health insurance and much more.
Due to the sheer volume of applications we receive we are unable to contact all candidates. Therefore if you have not heard from us within 10 working days please assume that, on this occasion, your application has not been successful. As no relocation fees will be provided, we can only accept applications from candidates eligible to live and work in the UK.
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