Hotel Spa Manager

Towngate Personnel Ltd
Newquay, Cornwall
17 Jul 2017
15 Aug 2017
Contract Type
Full Time

Spa Manager - 4 Star Hotel - Newquay, Cornwall

Our Hotel client is located in sunny resoert of Newquay in Cornwall offering state of art Spa & Leisure facilities and are seeking an experienced Hotel Spa Manager who is very much hand’s on and commercially savvy

As Spa Manager you will be responsible for overseeing the management direction and development of the retail, massage, and reception staff. To develop, monitor and review all staffing, scheduling, facility operations, supply procurement, revenue management, standard operating procedures and guest service satisfaction

Key Responsibilities:

  • Hold regular staff meetings to ensure the team are up to date on all aspects of the Spa’s operation
  • Ensure equipment is maintained and good working order
  • Maintain professional relationships with suppliers and providers
  • Manage inventory effectively; follow purchasing standards; ensure compliance
  • Develop and maintain Spa literature, documentation and process handling requirements
  • Attend Management meetings and convey all relevant information throughout the Spa
  • Control ongoing service and product margin analysis to ensure profitability
  • Implement opportunities for managing operational costs and boosting the bottom line
  • Develop procedures for accurate inventory control and monitoring
  • Implement full Spa product and service purchasing standards and ensure compliance
  • Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses
  • Guide business decisions by staying on top of Spa industry trends
  • Consistently develop and grow retail sales through training, tools and monitoring
  • Develop Spa’s Marketing Strategy and ensure a consistent image is being portrayed
  • Develop and maintain gracious and efficient front desk procedures
  • Maintain and update all necessary internal and external signage
  • Create on-going in-house promotions and activities to stimulate sales, staff and customers
  • Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
  • Anticipate, identify and ensure customer needs are being met in the best possible way
  • Effectively administer and monitor Staff Scheduling procedures
  • Demonstrate an exceptional level of professionalism for the staff to emulate

This is a rewarding role and you must be prepared to drive the business forward as well as oversee the Spa operations covering possibly a seven day week as per the business demands it plus as Spa Manager you must hold a NVQ level 2 & 3 qualification, have ideally worked with Elemis, Thalgo and OPI for Manicures/Pedicures and come from a similar supervisory or Management background within a 4 & 5 star hotel market

If interested please send across your CV today

We value all applications, however due to the volume of response we are currently receiving; we are only able to contact candidates whose skills and experience closely match the requirements of our clients.

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

In line with the requirements of the Employment Agencies Act 1973 Towngate Personnel are prohibited from charging work-seekers for work finding services.