1st Line IT Support Help desk

Bristol, Avon
17 Jul 2017
15 Aug 2017
Contract Type
Full Time

1st Line Support

As 1st Line Support you’ll be responsible for a mix of break-fix incidents & service requests from multiple clients. You will work on a wide range of leading edge technologies, have the opportunity to further your skills and work with enthusiastic IT professionals. You will operate predominantly on our helpdesk where you will be responsible for provding excellent Customer Service to our clients. You also have the chance to work on PC hardware in our workshop.

Key Responsibilities:

  • Troubleshooting and resolving problems associated with both software and hardware
  • Manage, categorise and prioritise all tickets from the monitoring system
  • Good first time fix rate
  • Responsible for providing excellent Customer Service
  • Respond to client tickets requests either via phone or email
  • Log cases, resolve technical incidents and service requests efficiently in accordance with internal processes and procedures
  • Ensure our case management system and our customers are kept up to date
  • Develop a good understanding of our client base whilst building and maintaining good client relationships

Essential Criteria:

A successful individual will:

  • Be able to deliver exceptional customer service
  • Have good IT knowledge
  • Team player with good interpersonal and communication skills
  • Positive attitude with a 'can do’ approach
  • Ability to remain calm in a pressured environment
  • Reliable, good work ethic and willingness to learn


  • 22 days holiday, rising by one each year, up to 25 days in total - plus bank holidays
  • A staff referral scheme giving you the opportunity to earn up to £500 for recommending a friend
  • We could save you money on your childcare through our Childcare Voucher scheme
  • Awesome staff area with PS4, table football, pool table and arcade game machines
  • Free onsite parking
  • Discounted Gym Membership
  • Highly-sociable company, regularly partaking in fundraising events, Summer family fun days and Annual Christmas Party with Employee Awards

About Chorus

Chorus is a Mircosoft Gold Partner providing a wide range of technology solutions and servicies to organisations. We work hard to gain accreditations and build partnerships with industry-leading vendors and suppliers.


Our offices are located just outside of Bristol in Portishead. We are accessible via the M4 & M5.