IT Service Desk

Recruiter
Acorn Recruitment And Training
Location
Cardiff, South Glamorgan
Salary
18000.0000
Posted
17 Jul 2017
Closes
15 Aug 2017
Contract Type
Permanent
Hours
Full Time
IT Support, 1st Line Support, IT Service Desk, IT Helpdesk
Job Title: IT Service Desk Analyst
Contract length: 3 Months initially moving into permanent job
Salary: £20K
Location: Bristol

Responsibilities

* You will be responsible for providing 1st line technical support to the IT systems.
* Answering support queries and logging incidents using the clients service desk tool.
* Providing user support for IT systems, troubleshooting problems and advice on the appropriate action.
* You will be the initial point of contact for internal users that have IT issues, responsible for fielding the support tickets, resolving 1st line desktop support issues using remote login software and escalating more complex desktop support issues and escalating all server related issues to a dedicated team in 2nd & 3rd line.

Required Skills:

* IT Service Desk / Helpdesk experience
* Ticket logging / Ticketing systems
* 1st Line Desktop Support
* Strong communication skills
* A friendly attitude

If you feel your skill set can fulfil this role and you are interested in working for a fantastic company, please send a recent copy of your CV to or call and speak to Richard Jones for a confidential chat.

Acorn Recruitment Ltd is acting as an Employment Business in relation to this vacancy.