Customer Care Manager

Recruiter
Driven Motor Jobs
Location
Basildon, Essex
Salary
25000.0000
Posted
17 Jul 2017
Closes
15 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Automotive Vacancies: Customer Care Manager

Job Role: Customer Care Manager 

Our client, a well established Main Dealership, is looking to add a Customer Care Manager to their busy service department.

As a Customer Care Manager within this organisation you will receive a competitive salary as well as all the usual benefits working for a professional franchised business.

The main function of Customer Care Manager is to manage and control the running of the service desk. You will train and develop the staff and continue to improve customer satisfaction, including improving processes and efficiencies as well as marketing the service department to continue growth through this busy franchise department.

Type of Role:
The position of Customer Care Manager is a full time permanent role.

Key Tasks & Responsibilities:
*Fully responsible for the departments P & L and budgets
*Management of customer satisfaction
*Training and development of staff
*Management and control of WIP, warranty and debtors
*Aftersales marketing
*Aftersales Franchise Standards
*Workshop diary and bookings
*Technicians efficiencies, idle time and recovery rates

Experience & Requirements:
It is essential that you have previous experience within a Main Dealership Service Department. The ideal person will have previous experience of being a Service Advisor/Senior Service Advisor, a good communicator, well organised, sets high standards and can deliver results. A full UK driving licence is essential.

Submit your up to date CV, ensuring you include all your contact details, including your mobile phone number, postcode and your email address.

NB: Your details will not be sent to any of our client’s without your permission.

Please email your CV in complete confidence as soon as possible to Shelley Ford [1]

Driven Motor Jobs

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