IT Solutions Manager

Leading Roles Recruitment Limited
Staines-upon-Thames, Middlesex
17 Jul 2017
15 Aug 2017
Contract Type
Full Time

Welcome to our client’s business that is thriving around the world, constantly expanding into new countries, providing customer service levels that are second to none. New employees join this multi-billion dollar t/o company and enjoy a range of excellent benefits and hands-on training in a supportive environment with opportunities for career progression where each employee is supported and encouraged to reach their full potential.

A new opportunity has become available within the IT Infrastructure team for a Solutions Manager based at our European Head Office near Staines and will be working closely with the European and Global IT teams.


- The ownership and management of the end to end infrastructure and services lifecycle of key infrastructure technologies within the IT environment, encompassing solution architecture, technical specification, engineering, configuration, support, retirement / replacement and procurement, in collaboration with Global IT teams and vendors.

- Work with Global IT and Vendors to develop technology components and processes, implementing KPI’s for vendor management and performance

- Keep up to date with technological advancements and facilitate regular meetings between Stakeholders, IT Teams and Vendors to provide product roadmaps

- Create, update and maintain the documentation of the IT products and services portfolio


- Accustomed to working in a matrix fast-paced and high pressure environment

- Good grasp of and aptitude for learning new technologies

- Demonstrable experience of successful programme design and delivery

- Experience of Project Management processes

- Exceptional written and verbal communication skills

- Provide subject matter expertise and demonstrate an ability to communicate technical details to a non-technical audience

- Ability to build consensus with Business, IT and Vendors

- Previous experience of working with Infrastructure solutions, Solutions management, managed IT services, or similar role is preferred

- Experience of working with infrastructure technologies in retail environments with multiple sites would be advantageous, although not essential

- Experience and knowledge in some of the following areas is preferred:

Network, Cisco, WAN/LAN/WLAN, VPN, Network Security implementations Windows desktop, Windows Server, Terminal Services, MS Exchange, Linux, VMWare and other platforms

Endpoint technologies, desktop/ thin clients, tablets and mobile devices Server hardware, storage, backup and recovery solutions

Infrastructure systems integrations

Cloud based solutions, Data Centres, Managed hosting solutions

Managed Infrastructure, Infrastructure as a Service (IaaS)

Telecoms, PBX, VoIP, SIP trunking, voice applications

Payment solutions • Print solutions • Workflow/Process automation • Digital applications and mobile solutions

Managing technologies across multiple site environments