Mitel Support Engineer

Westray Recruitment Consultants
Gateshead, Tyne And Wear
17 Jul 2017
15 Aug 2017
Contract Type
Full Time

A fantastic opportunity has arisen for a Mitel Support Engineer to join a leading North East Managed IT Service Provider. You will be joining a company which is experiencing sustained growth and success and you will have the opportunity to; undergo extensive external training and gain sought after qualifications to develop your career in the avenue of your choice.
An award-winning business, this company pride themselves on supporting the growth of employees right through to senior level roles. You will be responsible for investigating a range of technical issues surrounding telephony.
Experiencing record sales and targets on a month-on-month basis, this is an exciting time to join company which can offer realistic development opportunities.

Working as part of the Technical Escalations team, and reporting directly to the Escalations Manager, you will be responsible for investigating a range of technical issues surrounding telephony. Some of the technologies you will be expected to deal with include; VMware, Networking and Mitel.

Liaising directly with a range of customers regarding technical issues, you will diagnose and provide solutions for critical IT issues. You will efficiently identify reoccurring technical faults and pass recommendations to the Escalations Manager.

Main daily duties will include; incident management, resolving technical issues, problem management (root causes of incidents and developing permanent resolutions). You will assist the 2nd Line Team with incident diagnosis and fault resolutions, taking ownership on major system outages. In addition you will fulfil the role of Subject Matter Expert for all assigned technologies (Cisco, VMware and Mitel).

You will participate in Change Management activities to ensure that change requests are fulfilled; as well as participating in Knowledge Base Management to ensure the accuracy and relevance of submitted articles. You will provide comprehensive support and end-user documentation for existing environments, to improve support team knowledge and the end-user experience.

Due to the opportunity for ongoing progression within the business it is essential that you are ambitious, motivated and keen to develop and build a successful career.

Previous experience of at least 5 years within telecoms and a fundamental understanding of Networking, VMware, Mitel and Microsoft products is essential. You must show experience of integration skills, working across various departments including; provisioning, first line and customer services.
CCNA or equivalent qualifications are extremely desirable.

A basic salary of £20k + per annum is available. Financial bonus is awarded for additional training completed with excellent financial and development opportunities available.

Please contact Samantha Bosher on or email your CV to