Customer Support Executive - Leading Brand - Essex

Recruiter
Mai Day Recruitment
Location
Basildon
Salary
£28840 per annum, Benefits: + Bonus+ Prospects + BenefitstxtSalaryFrom=28840
Posted
14 Jul 2017
Closes
13 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Customer Support Executive - Leading Brand - Essex
MG49500CSE
£28,840 + Bonus (Currently 10% paid Quarterly) + Fantastic Career Progression + Excellent Large Corporation benefits. (Planned increase for 2017)

My Client is a World Class Prestige Dealership group and due to their continued success an exceptional opportunity has arisen for a talented Customer Service Executive to join and provide support to the Fleet Sales Department, based in a team of 3 you will be responsible for a variety of duties which will require excellent communication skills both verbally and written, you will be articulate , reliable and have a talent for dealing with customers and ensure that all receive a service representing the superiority of this fantastic brand.IN return for your hard work and efforts my client guarantee you fantastic career progression and with their own Training Academy you will continue to benefit from their ongoing investment.
Initiative and ambition with immaculate presentation are qualities my client will be seeking, as well as excellent communication skills.

You will have the ability to provide quotes so good numeracy as well as a great command of the English language is essential to this opportunity.
Supporting a team of 5 highly successful Sales Associates you will enjoy a variety of responsibilities and benefit from working with one of the most successful and respected teams in the industry.

Customer Support Executive Job Reference:
An opportunity has become available for a Customer Support Executive – Light Commercial Vehicles, working within the Fleet Sales department.

Key Attributes:

- The ability to be pro-active, with the ability to solve problems using initiative.
- Strong work ethic, with high energy levels.
- Focussed on the requirements and objectives of the individual and the team.
- Customer centric attitude and approach that is befitting of my clients
- Excellent communication skills – including face-to-face, email and telephone.
- Pays attention to detail.
- Excellent numeracy and literacy skills.
- The ability to work to tight deadlines, prioritise workload and multi-task.
- IT literacy, including Microsoft Word, Excel and Outlook.
- Personal drive to succeed and be part of a winning team.
- Able to develop knowledge of vehicle specifications and vehicle ordering systems.
- Positive mental attitude.

The main purpose of the role is

- To support the achievement of the Van Fleet Sales business plan by maximising sales of new Vans to existing and new customers via telephone, email & online procurement systems.
- To be the main contact for certain customers, dealing with all operational matters, from receiving initial enquiries through to vehicle deliveries, in line with department procedures.

Main duties and responsibilities:

- You are required to maintain ethical standards in accordance with Daimler AG Policies and the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law.
- Receiving enquiries from new and existing customers and dealing with them in accordance with customer service level agreements.
- Establish vehicle availability in line with customer requests.
- Arrange demonstration vehicles after qualifying the request thoroughly in order to maximise the sales opportunity.
- Provide quotations for vehicles, taking into account the agreed customer terms.
- Dealing with approved Body-Builders, obtaining quotations to meet customer requirements and processing work through them in line with all company compliance and business risk control policies.
- Converting enquiries into orders and processing them.
- Progressing outstanding orders within service level agreements.
- Keep customers informed about product changes, delays and price increases.
- Arranging vehicle deliveries, preparing and completing all relevant paperwork.
- To actively seek to increase sales, sell from stock, convert demonstrators in to sales.
- To provide support in order to gain high levels of customer satisfaction.
- Act as point of contact for customers and prospects, ensuring all clients are dealt with courteously & efficiently and that any required actions are implemented.
- Provide Key Account Managers with the necessary office and account administration services to support their sales efforts.
- Prepare reports as requested.
- Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to.
- Handle all internal and external customers and suppliers with courtesy and ensure the experience is delivered to all contacts at all times.

As well as the relevant experience for our Corporate Sales Executive / Customer Support Executive position you must also possess excellent communication and customer service skills.

If you are a professional and confident individual who enjoys dealing with people and are looking for an exciting new challenge within this established company, send your CV to: Martina at Mai Day Recruitment Services today!!

Contact: Martina at Maiday Recruitment

Email: martina@maidayrecruit .co.uk