Customer Champion - Telesales

Recruiter
Holt Recruitment Ltd
Location
Bournemouth
Salary
£18000 - £20000/annum
Posted
14 Jul 2017
Closes
13 Aug 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
AUTOi is an automotive software development company based in Bournemouth, Dorset. We build and market our own innovative products and work in partnerships with other companies to jointly develop solutions for the automotive industry.

We're looking for a Customer Champion to join our team to help and assist Consumers and Dealers of our new car buying platform Wizzle. We're not a typical business where customers dictate our lives with impossible demands. We don't do all nighters and overtime is a rarity in our office. If we manage our time efficiently, then why play catch-up? We haven't missed a deadline yet and theres always time to over deliver.

We believe the quality of our teams life at work is paramount to achieving fantastic results. When we're at work, we communicate and collaborate efficiently with one focus - to produce outstanding results.

Mission "To redefine automotive retailing by producing high quality, low cost and easy to use products and services that incorporate the highest levels of technology."

Vision "We aim to produce not only high quality products and services, but to treat all our customers with, attention, consideration and respect. In pursuit of perfection we shall listen to our customers needs, and with the application of the latest technologies we shall strive to continuously improve our products and services for the benefit of the automotive industry."

If AUTOi sounds like the kind of environment you'd thrive in and you meet our requirements, we would love to hear from you.

A lot about you

So now you've heard what we're all about, we want to know about you. We're very particular about who we invite into our family, so this is what we expect from our new Customer Champion

You need to be passionate about exceptional customer service and be highly organised. This will be a telephone based role so great telephone skills is a must

Essential Skills and Experience

We're looking for someone who has experience in Customer Assistance and areas you'll need proficiency will be:

* Telephone based lead qualification and engagement
* Knowledge or passion of the Automotive industry would be a plus
* Excellent customer service via phone/web/email
* Experience with LiveChat services
* Good literacy and numeracy skills
* High levels of energy, enthusiasm and self motivation, along with a strong team ethic
* Strong IT literacy and admin skills

Salary - this will depend on your level of experience and skill set, but we'll be very competitive.

To apply for this position or for more information, send us an email with your CV.

We look forward to hearing from you