Helpdesk / 1st Line Support Engineer

Mars Recruitment
£18000 - £20000/annum
14 Jul 2017
13 Aug 2017
Contract Type
Full Time
Our client is a successful IT service provider providing IT solutions to a wide range of industry sectors. They are seeking a helpdesk/1st Line Support Engineer to join their talented team to provide a world class service to their clients through technical and competent communication, ensuring that all support services are delivered within an agreed delivery framework.

The ideal Helpdesk/1st Line Support Engineer will have a relative understanding about IT and be able to demonstrate previous experience in a similar role. The ideal candidate will also be able to deliver maintenance services and technical engineering support via the telephone, both on site or remotely in the following key areas:

* Helpdesk call/email logging
* 1st Line technical support for desktop operating systems, application software, hardware, networks and data back-ups.
* Providing assistance to the 2nd line technical support when requested.

The successful 1st Line Support Engineer will also be able to:

* Assist in the deployment of hardware and software rollouts as required
* Manage their own work flow
* Maintain up to date records in AutoTask, enabling accurate management information to be available from the software for reporting and accounting purposes
* Communicate both internally and externally with emphasis on a pro-active service delivery
* Take ownership of your development plan, in line with formal and informal training plans, as directed by your manager.

If you are a reliable and flexible worker with knowledgeable IT skills and the ability to display the required skills and experience then this could be the role for you. On offer to the successful 1st Line Support Engineer is a salary of £18,000-£20,000.

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time.

MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles)