Junior Support Analyst - Warwick

Rugby Recruitment Services Ltd
£19000 - £22000/annum
14 Jul 2017
13 Aug 2017
Contract Type
Full Time
Junior Support Analyst – Warwick

Reporting to: IT Support Manager
Contacts Outside Department: All other departments
Contacts Outside Company: Customers / Suppliers

Role Purpose is to:
To facilitate a client focused Service Desk within SLA’s.
Key Responsibilities and Accountabilities:
• 1st line support – working in a small technical team
• First line investigation of issues, tracing errors through the code to the route cause
• Liaising with the development team
• Proactively monitor all data and application areas and provide recommendations for improvement and automation
• Assist with issue resolution and reviews
• Gather requirements and provide estimates for change requests for clients
• Undertake Support team activities such as production monitoring, data manipulation
• Work with the development team to generate solutions for ongoing issues, perform testing and support UAT
• Provide guidance and training to the other members of the team

Knowledge and Experience
• Logical approach to problem solving
Desirable – but NOT ESSENTIAL
• Experience of working in an SLA driven environment
• Programming languages (C#, Powershell)
• Microsoft Azure

Skills and Abilities
• Preference given to those educated to degree level
• Ideally with 6 months plus work experience
• Excellent interpersonal and communication skills
• Excellent problem solving skills and good judgement for escalation
• High level of accuracy and attention to detail
• Able to organise and prioritise own workload
• Good verbal and numerical reasoning skills
• Team working
• Flexibility in working pattern due to Support Contract hours

Hours of work – flexitime – covering core hours of 8 am – 6 pm (37.5 hour week)

Excellent company benefits
Salary range £19,000 - £22,000 – depending on experience
Location - Warwick