Account Manager

Cordant People - Contact Centre
£18000 - £20000/annum
14 Jul 2017
13 Aug 2017
Contract Type
Full Time
Account Manager


Structured contact and communication with independent Companies with the aim of adding them to the proposition. Ownership, responsibility and management of a geographic area, with the overall aim of improving the volume, variety, quality and strength of client portfolio within that area.


* Contact business within a designation geographical region, establishing contact with the decision maker.
* Agree terms for the partnership, including offer, and any agreed exclusions
* Maintaining that relationship, through regular contact, to keep them as a partner for as long
* Check understanding of offer and terms, and ensure message is communicated to all employees..
* Retention should they wish to terminate the partnership
* Keep accurate and up to date records about the contact made with the decision maker
* Cross-selling to other products and different areas of the business
* Achieve all required KPI's in line with the role
* Adhere to the companies policies and procedures at all times
* Site visit should it be required
* Any other duties that may be required to assist the business as requested by your Manager

Key Skills

* Experience of objection handling
* Telephone Sales experience
* Ability to overcome challenges and handle rejection
* Possess good IT skills
* Ability to manage multiple tasks and plan and prioritise own workload
* Being driven and positive
* Ability to establish and maintain solid working relationships
* Able to listen and respond appropriately when confronted with objections
* To act as an ambassador for organisation ensuring that your behaviour reflects well on the company.
* Ensure compliance at all times with company information and security policies in line with the ISO 27001 standards

Job Type: Full-time

Salary: £18,000.00 £20,000 /year

Required experience:

* Telecommunications: 1 year

Cordant is acting as an Employment Agency in relation to this vacancy