Communications Officer - Operations and Communications Centre (OCC)

West Mercia Police
£19521 - £24030/annum
14 Jul 2017
13 Aug 2017
Public Sector
Contract Type
Full Time
Communications Officer - Operations & Communications Centre (OCC)


Permanent Contract

Full Time (37 hours per week)

The closing date for this post is 12 noon on Friday 28th July 2017

There are various shift patterns available for these roles.

A strategic alliance has been formed between Warwickshire Police and West Mercia Police in order to enable both forces to meet the challenge of reducing policing budgets. By working more closely together the forces will benefit from greater operational and organisational resilience, making us the fourth largest geographic police area in England and Wales.

The main purpose of the role is to receive and record emergency and non emergency requests for policing service, determining the level of response required and providing resolution at the first point of contact, where appropriate.

Main Responsibilities:

To receive and record requests for service on appropriate systems. Making an initial assessment of the threat, risk of harm and vulnerability and subsequently determining the initial level of response in accordance with the Deployment Principles, Force Procedures, National Standards of Incident and Crime Recording and providing resolution at the first point of contact, where appropriate.
To manage slower time non dynamic requests from Police resources via Operational Service Desk practices.
To update, analyse and interrogate IT records and intelligence systems in accordance with Force policy, Management of Police Information (MoPI) and national guidelines
To assess the threat, risk of harm and vulnerability and record initial details of people reported as absent or missing onto the COMPACT missing person system
To provide timely updates to victims and witnesses when the initial response times are unable to be met and if appropriate, inform them about the outcome resulting from their request for service.
To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required, including cover for colleagues, as required.

Experience of working as part of a team

Proven ability to gather information and to prioritise tasks whilst under pressure

Proven ability to gather and collate information using appropriate questioning techniques and create and maintain accurate records

Proven ability to work under pressure, managing high and varied work loads in a customer service environment

Good keyboard skills- able to type as a minimum 35 words per minute.

Competent in the use of IT including Microsoft packages

Proven ability to communicate both orally and in written form with a wide range of people

Good data input skills

Special Conditions

• Required to wear a uniform
• Shift and week-end working
• Unsocial hours
• Exposure to disturbing/unpleasant tasks
• Occasional travel within Warwickshire and West Mercia Policing areas.
• Hearing Test
• Night working
• Tutoring of new members of staff

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police and West Mercia Police recruitment process to successfully complete vetting and credit checks