Store Manager

M S G Group
£25000 - £30000/annum
14 Jul 2017
13 Aug 2017
Contract Type
Full Time
What is the purpose of the role
As a Store Manager working for Domino’s Pizza you will work alongside the store team in order to ensure the efficient running of the store in accordance with policies and guidelines. You will provide day to day leadership and direct line management of this team and take full responsibility for a smooth, consistent, and profitable operation.

How you will be measured:
- Sales
- Cost control
- Service
- Internal (MSG) and external (DPG) audits
- Compliance
- Customer concerns and FeedUsBack
- Training levels
- Team member turnover
- Manage an In-store crew of circa 30
- Manage a Driver crew of circa 15
- Trading 7 days a week. Approx. 40% of the business is over the weekend.
- 3 food deliveries of fresh ingredients per week

Build sales and meet Domino’s and MSG goals while managing costs

- Develop relationships with local communities/businesses through attending community events and contacting potential customers directly
- Develop and utilise local store marketing
- Conduct preventative maintenance on equipment when possible
- Complete end of day process (computer updates, inventory reports etc.) and other financial reports
- Provide excellent customer service
- Monitor team members serving customers in carryout area or on the phone and coach where applicable
- Ensure that all team members are equipped to resolve all customer issues
- Handle all difficult customer issues that are referred to the manager by a team member

- Strive to achieve and exceed company service goals
- Supervise team members as they take, prepare and assemble customers’ orders
- Uphold policies and standards
- Adhere to all Domino’s and MSG policies and standards
- Provide a respectful work environment

The skills, qualifications and experience you will have:
- Work well under pressure
- Superior decision making
- Strong initiative
- Planning and organisational skills
- Proven experience in managing store operations
- Team building and motivation skills
- Results and task orientated

Appropriate management.
- Ensure any HR action is documented and that the appropriate advice and approval has been obtained from HR
- Count safe, set up till, complete bank deposit slips
- Ensure final product(s) are quality checked before customer sees them
- Ensure appropriate portioning practices
- Maintain appropriate product inventory levels and complete all Commissary orders to correct timescales
- Ensure safe handling of product through appropriate training, food rotations, expiration dates and full adherence to food safety good practice
- Inspect cleanliness of food counters, floors, carryout area and make lines and ensure they meet the correct standards at all times

- Maintain in-depth knowledge of all safety and security standards and report all incidents within 24 hours to agreed reporting line
- Ensure that all rest breaks are adhered to according to legislation
- Ensure store is appropriately staffed and team members are full trained.
- Maintain effective communication at all times - Great team work
- Conduct regular team meetings, game plans, shift meetings
- Communicate national promotions to team members
- Conduct timely performance evaluations and follow up and give on-the-job feedback for performance
- Keep staff notice boards updated

- Build positive relationships with team members and create a fun and motivated atmosphere
- Set and maintain standards for behaviour, work environment and meetings
- Monitor manager log and emails, responding accordingly
- Resolve team members’ concerns escalating as necessary
- Excellent communication Skills
- Completion of all training
- Knowledge of local delivery area
- Basic IT skills.

Additional skills:
- Experience in managing diverse teams
- Experience working in the food/hospitality industry