IT Support Team Leader

ITR Personnel
14 Jul 2017
13 Aug 2017
Contract Type
Full Time
IT Support Team Leader – Permanent - Telford

ITR Personnel are recruiting with a well-established and successful business for a new 1 st Line Support Team Leader to help manage the day to day activities of their service desk. This exciting new permanent role will suit an experienced, technically minded applicant who has previous supervisory / team leader experience.

Duties will include (but not be limited to):

 Ensure the Service Desk service runs smoothly

 Ensure Customer Service SLAs are adhered to

 Co-ordinate daily activities within the team

 Plan and control daily operations

 Ensure reported issues are escalated and dealt with

 Handle complaints and unresolved technical issues through to completion

 Conduct performance reviews

To be considered for this great opportunity, you’ll need to have worked in a similar role previously.

You MUST have previous Team Leader / Supervisory / Management experience, be technically savvy, have 1 st class customer service skills, be well organised and have excellent communication skills. You will be at a minimum 2 nd Line Support technical level.

You’ll also need to have demonstrative experience with Performance Management, Planning & reviewing of workloads, problem solving and analysis.

The Telford site is commutable from Shrewsbury, Bridgnorth, Newport, Shifnal, Market Drayton, Wolverhampton, Perton etc

Alternative job titles could include IT Administrator Team Leader, IT Systems Supervisor, IT Support Team Leader, IT Helpdesk Supervisor, Tech Support Supervisor, 1 st Line IT Support Team Leader, Internal IT Support Senior, 2 nd Line Support Team Leader, IT Systems Technician Supervisor etc

ITR Personnel
Whether you’re seeking a new permanent position, temporary assignment or contract -you’ll find we provide a professional but friendly, efficient, system driven recruitment service - where we remember that people do matter. Offering a full recruitment service across a variety of sectors; we continuously strive to ensure we give an honest, reliable service.

With a wealth of specialist knowledge in the local recruitment market, ITR Personnel is the latest addition to the ITR Group.

 Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within five days please assume that on this occasion your application has not been successful.

ITR Personnel are an employment agency working on behalf of our client. ITR Personnel is an Equal Opportunities Employer. Candidates must be eligible to work in the UK full time without restriction