Network Support Engineer

The JM Group
£24000 - £26000/annum Benefits
14 Jul 2017
13 Aug 2017
Contract Type
Full Time
Network Support Engineer
Up to £26,000 + Benefits including pension, healthcare, 25 days holiday plus a day off for your birthday, cycle to work scheme, free breakfast and more

An award winning and rapidly growing Telecommunications company is looking for a Network Support Engineer to join their service desk. Based on their state of the art offices in the City and offering great incentive trips for staff such as trips all over Europe and a day off for your birthday, this is a great opportunity for a 1st Line Support, Service Desk or Technical Customer Service candidate looking to progress their career in networking.

The Role
This Network Support Engineer role will involve taking calls, managing queues for cases, requests for information and data centre access. It would suit someone with a minimum of 1 years experience in a similar role in IT or Telecommunications that's able to demonstrate an understanding of fault finding in networking and wants to build on their career within this area.

Key Responsibilities:
*Acting at the 1st point of contact, troubleshooting and monitoring network faults, escalating to 2nd and 3rd line when needed
*Managing case queues through Salesforce
*Change, faults or requests cases
*Assign any faults to carriers and suppliers, ensuring these are followed up and acted upon
*Providing the best level of practice in support and monitoring
*Making sure that all open tickets are kept to a minimum

The Requirements
As a Network Support Engineer you will have the following experience:
*Strong soft skills, communication and customer care
*At least 1 years experience in a similar role within Telecommunications and/or IT
*An understanding of fault finding in networking (Traceroute, PING, ARP , MAC)
*Passionate about networking and delivering a good customer service
*Ideally studying or has CompTIA networking, CCNA or similar

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds