Customer Service Advisor

Recruiter
Red Eagle
Location
Marylebone, Greater London
Salary
£24000 - £26000/annum Commission
Posted
14 Jul 2017
Closes
13 Aug 2017
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time
Red Eagle (AGY) is currently looking to recruit an experienced Customer Service Advisor to join our client based in one of the most famous streets within London.

*PLEASE NOTE: Ideally you will be available to start within the next 2 weeks.

Your Responsibilities will include:
• Dealing with enquiries of an extremely delicate nature via telephone or email.
• Respond to all email and telephone enquiries from potential clients and assess their current status.
• Using a gentle sales technique to convert enquiries into bookings, you must be able to build rapport and remain empathetic at all times.
• There will be targets set on converting new enquiries into patient bookings.
• Following up on enquirers who have not yet booked their appointment.
• Representing the company on open days, making potential clients feel at ease and cared for.
• Strong administration skills with the ability to use spreadsheet to track enquires, through to confirmed booking.

This role will see you working as part of a close knit team who have a genuine desire to not only succeed but to also offer the highest standard of care and service to their clients. The role is working Monday to Friday, 8:30am till 5:30pm with 1 Saturday to be worked per month on rota basis (this could increase to 2 when there are staff holidays)

Candidates must be:
• Professional at all times
• Empathise with the patients situation, ensuring to always exceed expectations
• Strong desire to learn the role to enable you to offer the best advice
• Confident in your ability to convert enquiries
• Immaculately presented
• Exceptional telephone manner

If you have the relevant skill sets and a background of working towards to targets then please APPLY NOW