Travel Agent - Spabreaks

Recruiter Ltd
London, South East England
14 Jul 2017
13 Aug 2017
Contract Type
Full Time

Travel Agent - Farringdon

Ranked second in The Sunday Times Fast Track 100, is Europe’s leading seller of spa travel packages and holidays. We work with over 900 spa venues around the world and our international portfolio is growing rapidly. As a result, we are on the lookout for a talented Luxury Travel Agent t to join our highly successful, growing team. The successful applicant will play a key role in the growth of our overseas department through the sale of luxury spa holidays. With over 200 exclusive venues around the world this is amazing opportunity for an experienced luxury Travel Agent to become an international Spa Specialist. is a fast-paced and driven environment and the successful candidate will work as part of a highly collaborative team of Travel Agents liaising between clients and international venues to book all elements of a customer’s vacation.

Role to include, but not limited to:

You will be working in a fast paced and challenging role liaising between clients and international venues, via email and phone, to book every aspect of their tailor made Spa breaks.

  • To work closely with clients to put together tailor-made international Spa breaks based on their wants and needs. This will include the booking of hotels, spa treatments, flights, ancillary travel arrangements, tours and more.

  • To facilitate smooth and effective communication with the various reservations departments at specific overseas venues in order to check availability, discuss treatment time availability and any special requirements for the customer, whilst maintaining the professional relationship that is renowned for

  • You will be working with pre-agreed contracts with over 200 venues around the world and will be required to use this data to put together accurate pricing taking into account exchange rates and other variables.

  • Working closely with the in-house flight operations team and various other departments to ensure the smooth booking of all aspects of customers travel arrangements.

  • To act in a professional and efficient manner to phone and email enquiries

  • To follow up with customers, venues and other third parties to close sales and take payment

  • To identify potential new business from old leads

  • Use initiative to up-sell and cross-sell other products to the customer

  • To maintain a high level of product knowledge at all times through ongoing training, daily use of the website, and your own independent research

  • Consistently working to achieve individual and team targets / KPI’s

  • Other additional administration duties as required

Required Experience

  • A minimum of 1-2 years experience of working in a luxury tailor made Travel agent role

  • Be able to bring a book of repeat customers with you gained during your time in the travel sector

  • Great sales and customer service skills

  • Must have a good head for numbers and contracts (exchange rate calculations, pricing etc)

  • A team player, able to work collaboratively with your own department, with the ability to also communicate with different departments and venues effectively

  • Carry effective organisational skills and possess the ability to multi-task

  • Proven ability to work under pressure

  • Dedicated and determined in achieving set targets / KPI’s consistently

What’s in it for you?

  • Basic Salary of £25,000+ Uncapped earnings (1st year OTE £35,000)

  • Huge potential for growth as part of a young and rapidly growing department.

  • Pension Plan

  • 22 days annual leave rising to 25 upon successful completion of 6 month probation

  • Familiarisation trips to UK, Europe and ROW destinations

  • Recommend a friend scheme up to £500pp/£1000pp(IT)

  • Regular company social events

  • Corporate gym discounts

  • Pub concessions and office drinks receptions

  • Personal Progression Plan

  • Local discount scheme

  • Childcare voucher scheme