Field Service Engineer - London

North London, London
14 Jul 2017
13 Aug 2017
Contract Type
Full Time

Our client is a leading coffee and vending service provider, and they have a vacancy for a Field Service Engineer to join their team.

Working as part of the Service Team, the Field Service Engineer will play an integral role in providing first line on site support to customers, providing resolution to non-operational equipment. The Field Service Engineer will be expected to provide excellent customer service, maintaining a positive image of the company at all times. The Engineer will be working on a wide range of coffee and vending equipment.

The successful candidate will have experience of electrical/electronic machinery and a technical background. You need to be an excellent communicator. Experience in the vending industry is desirable but not always essential. Full training can be provided, and so candidates from the coffee, vending, and gaming industry would be considered.

Job Scope

During your training period, you will receive one to one training on effectively installing, servicing and maintaining the vending and coffee equipment.


To respond to individual callouts issued from the office.
Liaise with client on arrival.
Investigate reason for callout, diagnose fault and repair where possible.
Complete all paperwork following Company procedures.
Inform client of work carried out, ensuring client contact final signature.
Report into office on completion of each call, providing appropriate service codes and attendance times to close the call.
Order replacement parts with the Help Desk as required quoting relevant part number

To install machines at clients address following Company procedures.
Liaise with client on arrival.
Complete all paperwork following Company procedures.
Record all opening meter readings of installed machines.
Record all closing meter readings of decommissioned machines where applicable.
Inform client of work carried out, ensuring client contact final signature.
Report into office on completion.

General Duties
Notify the Line Manager of any training requirements.
Ensure all tools and equipment are maintained in a useable condition.
Ensure correct uniform is worn at all times and notify the Line Manager of any replacements required.
Maintain and monitor levels of spare parts stock held on vehicle.
Ensure efficient/effective use of working time.
Liaise with other departments when necessary.
To immediately report any customer dissatisfaction or potential loss of business to the

Skills Required
Full UK driving license
Excellent Communication Skills.
Good customer services awareness.
Excellent administration skills.
Good organisational skills.
IT literate
Full Clean Driving Licence.