IT Service Desk Engineer

Independent Clinical Services
City Of London, London
14 Jul 2017
13 Aug 2017
Contract Type
Full Time

About us:

The ICS (Independent Clinical Services) Group is one of the UK’s leading healthcare staffing providers, covering health, life sciences and social care. Our aim, which underpins everything we do, is to be the first choice for Health, Life Sciences and Social Care Professionals and Providers.

We have an exciting opportunity for a IT Service Desk Engineer based at our Shoreditch office.

Key Tasks:

  • Provide the customer interface to the IT Service Desk via face-to-face, telephone and electronic communications.

  • Logging of Service Desk calls, ensuring all the fields are completed, assigning the correct priority status to the call.

  • Working to ITIL best practices.

  • Take responsibility for faults and work requests. Proactively seek resolutions for customers; keep customers informed of progress; deal with problems and complaints in a professional, calm manner.

  • Provide technical support on all IT related matters aiming at resolving majority of incidents at first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops.

  • Ensure the company IT audit system is kept updated when hardware and software changes are made.

  • User account creation for domain, email and application accounts.

  • Support the company front and back office applications.

  • Keep abreast of current and emerging hardware and software technologies.

  • Maintain a personal development programme as agreed with line manager.

  • Any other reasonably IT related duties required.

  • Travel to branch offices within the UK to provide support.

Job Scope:

The candidate will need excellent customer service skills coupled with a strong technical computer background.

You will be dealing with problems and complaints from both internal and external customers and so will have to demonstrate a professional, calm manner.

Key skills include Microsoft operating systems, Microsoft Office applications, computer hardware, printers, phone systems, and a good working knowledge of network topologies. As part of the job role you will be expected to travel to our branch offices when required.

We offer an excellent benefits package in addition to your basic salary including life assurance, 25 days holiday and pension. This is a great opportunity to become a key part of the IT team within a hugely successful and constantly evolving business. Contact us now with your current CV to apply.

ICS Group is an equal opportunities employer.