Customer Education Analyst

Recruiter
Reed
Location
Wimbledon, South West London
Salary
23000.0000
Posted
14 Jul 2017
Closes
13 Aug 2017
Sector
Education
Contract Type
Permanent
Hours
Full Time
My client is software for patient safety is used by 80% of the NHS throughout the UK and has a rapidly growing customer base in healthcare in the USA, Canada, Australia and the Middle East.
The software is used by health systems, hospitals and other healthcare providers to report patient safety incidents, monitor patient feedback and manage risk.
We develop, maintain and support our own software and provide training and consultancy services to allow our customers to get the most benefit.

we are looking to recruit a Customer Education Analyst to join our Professional Services team.


Candidates must be of graduate calibre with excellent written and verbal English

Provide face to face classroom based training at customer site

Plan and facilitate online trainer-led sessions from the Datix offices based on training team's standards 

From time to time, assist with the build of professional self-paced e-learning products and configuration of customer’s Datix systems

Assist in updating course materials and marketing material

Assist in testing new versions of the software, from time to time 

Establish and maintain a solid understanding of the Datix software 

Establish and maintain a solid understanding of the context of how the software can be used in the real world


Required

 Strong analytical ability to troubleshoot and diagnose technical software and implementation issues

Ability to deliver a professional image

Excellent oral and written English communication skills, including business and phone etiquette 

Knowledge of software implementations, system workflows, implementation best practices and project management 

Fast learner with the ability to absorb complex software information quickly

Ability to translate sometimes complex technical information into a form that less technically minded users are able to understand 

Self-motivated team player with strong inter-personal skills

Desirable

Experience of working in the UK healthcare market, preferably in patient safety or risk management

 Experience in using the Datix application

 Experience implementing or training on software systems

 Experience in a customer facing support role

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