Plant Machinery Service Engineer

Recruiter
JT Recruit
Location
Peterborough
Salary
£17000 - £30000/annum
Posted
14 Jul 2017
Closes
13 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
A vacancy has arisen for an experienced Plant Machinery Service Engineer to join a dealership that deals with the Sales and Customer Support of Construction, Industrial and Recycling & Waste Machinery products.

Main Purpose of the Role:

The main duties of this role is to be able to carry out Machine Plant Diagnostics, Servicing and Repairs to JCB Construction, Agricultural, Industrial, Heavy Line and Recycling Equipment to the highest standard within the Dealership territory to new and existing Customers.

This is a Customer facing role which requires you to build strong Customer relationships within the Service sector of business. You will need to promote and present a professional image and offer service solutions to our customers

The objective of this role is to provide the Customer with World Class customer service.

Duties:

Build strong and positive relationships with the customer
Build and document knowledge about the customer company and its technical operations
Feedback any important customer information to the company
To promote aftermarket products and services to the customer
To react to any customer needs quickly, effectively and efficiently
To carry out repairs to the highest standard to provide a “ First Time Fix” to the customer
Possess excellent laptop computer technical diagnostics skills
Excellent operation of the PDA unit to input job information and write-up data
Service and maintain equipment
Maintain and improve our profile in the market place
Provide World Class Customer Service
Present a professional image at all times
Carry out all work practices in line with company health and safety policy
Additional information:

40 hours working week, 08.00 – 16.30 hours
Overtime available at premium rate

Personal Attributes:

Capable of delivering results under pressure and to strict deadlines
Quality focused
Honest, reliable, trustworthy, good time keeper
Ability to be professional, cheerful, co-operative at all times
Ability to be motivated and customer focused
Clean driving licence and good driving record (if applicable)
Full driving, Fork Lift Truck driving licence (training will be provided)
Previous relevant experience
Benefits:

Attractive rates of pay
Pension scheme
22 days paid holiday + bank holidays + 1 day for every 5 years completed service
Contributory medical insurance scheme
Death in service company life assurance
Merchandise purchases at cost
Sickness scheme
Childcare voucher scheme
Private medical health
Occupational health
Learning and development programmes
Career progression