Account Manager

Fullbrook Consulting Group
London, South East England
14 Jul 2017
13 Aug 2017
Contract Type
Full Time

The Client:

A telecommunications and Contact Centre solutions provider.

Role & Key Responsibilities:

  • Responsible for managing and improving relationships within the existing client base.
  • Supporting further growth of the business by cross selling to current contacts.
  • Continuously analysing industry trends to understand and satisfy customer demands.
  • Understanding the importance of self-development within the industry.
  • Producing and executing individually tailored business proposals to satisfy customers’ needs.
  • Successfully introducing new products to existing contacts.
  • Building and maintaining effective working relationship with customers and third-party stakeholders.
  • Effectively influencing successful business decisions.
  • Working closely with various sales departments of the business in order to achieve pre-set targets and KPIs.
  • Following required company standards and due diligence.
  • Identifying and generating new sales opportunities to ensure maximum profitability.

Skills & Experience:

  • Solid background in account management and development.
  • Strong all around understanding of customer contact technology.
  • Minimum three years’ experience in a similar role is essential.
  • A strong desire to succeed in the role by demonstrating constant self-improvement.
  • Outstanding communication skills, both verbal and written.
  • Experience of working with Applications and CRM solutions.
  • Professional and confident demeanour.
  • An apparent ability to build and maintain profitable relationships.
  • Being able to represent the company and its products in a technical environment.
  • Analytical and energetic approach to various workloads.
  • Proven experience of working towards and hitting company KPIs.