Customer services agent

Recruiter
C&M Travel
Location
North West London, London
Salary
18000.0000
Posted
14 Jul 2017
Closes
13 Aug 2017
Contract Type
Permanent
Hours
Full Time


Customer services agent -Required for this expanding cruise company based in North West London. They are looking for a travel industry professional with a background in customer services, reservations etc ideally with some knowledge of Cruise. They will pay between £18,000 to £20,000 + end of year bonus and benefits.

Customer services agents duties
-Dealing with all calls from clients once the reservation has been made.
-Dealing with 95% of call to a satisfactory conclusion, the other 5% might need to be passed back to the reservations team or accounts
-Dealing with queries such as flight information and changes, cruise questions, upgrades, add-ons,

Customer services agents skills required
-Travel industry experience is a must, be it in customer services, reservations, retail etc
-Very strong communication skills
-Clear and professional telephone manner
-Must be able to work 1 in 2 Saturdays with a day off during the week

If you are interested in the above role please call Duncan on quoting DT47076 or email

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk