Customer Service Executive (Payroll Services)

Nelson Recruitment Services
£18000/annum Free parking, quarterly bonus
14 Jul 2017
13 Aug 2017
Contract Type
Full Time
We are currently recruiting for a Customer Service Executive for our client based in Aston. As a leader in payroll outsourcing, they have experienced significant growth in the last 12 months and are now looking to add to their team.

This is a busy role and successful applicants will be vibrant, organised and able to positively challenge clients and customers. Key responsibilities include;

To be the first point of contact for all clients and customers.
To complete the customer on-boarding process – contacting all new customers, checking their personal details are correct and introducing them to the services of our client.
Entering data onto an internal system.
Dealing with inbound payroll & invoice queries from customers and clients to resolution
Experience of working with a CRM system would be advantageous..
General administration – photocopying & filing

Candidates must meet the following criteria to be considered for the role;

Must have a minimum of 12 months’ experience in a customer service role.
Possess an excellent telephone manner as the role is predominately phone based.
Be organised, methodical and able to work to tight deadlines.
Must be assertive and able to query data where necessary to ensure quality standards are maintained.
Effective time management ensuring key tasks are prioritised.
Works to constantly exceed customer expectations and deliver excellent customer service.
Must be able to confidently resolve issues, demonstrating a professional and accountable approach.

Ideal candidates will be highly personable and communicate in a simple, clear and consistent way. They will also be a team player, act with transparency and integrity and have an influential communication style.

Previous experience in an on-boarding customer service l role is essential.

This vacancy is being advertised on behalf of Nelson Recruitment Services Ltd. The services of Nelson Recruitment Services Ltd are that of an Employment Agency.

Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.

Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed