Building maintenance technician

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Location
Cambridge
Salary
£17000 - £23800/annum
Posted
14 Jul 2017
Closes
13 Aug 2017
Sector
Engineering
Contract Type
Contract
Hours
Full Time
JOB PURPOSE

To ensure that the designated buildings are maintained to be safe, secure, and in excellent order by completion of helpdesk calls to target SLA, completion of planned maintenance tasks, and small improvement works. To support, as appropriate, the efficient and effective delivery of Front of House Services.

PRINCIPAL ACCOUNT ABILITIES

* Provide a consistent high level of customer services through systematic proactive provision of services in line with business agreed SLAs

Helpdesk Calls & Building Maintenance

* Ensure that all allocated helpdesk calls are prioritised to ensure minimum down time and that all technical and non-technical work is carried out in a safe and effective manner, complying with Group policies and SLA's
* Manage all types of statutory, planned, and reactive maintenance and routine checks of systems, equipment, and buildings ensuring compliance with all legal requirements and Group policies and procedures, including training received

Project Support & Staff Moves

* Liaise and work with management on projects to ensure all building refurbishments, office furniture moves and other major moves are carried out efficiently to minimise business disruptions and cost

Contractor and Security

* Supervise and work with external contractors ensuring all relevant information and work permits are checked, inductions are completed and correct paperwork is completed in line with Group policies and statutory requirements before being handed over to the Premises Administration Team
* Where necessary or requested by management, assist with security matters particularly in regard to front desk cover and visitor greetings, building unlock/lock, and management of visitors throughout the day ensuring compliance with the Group's security policy

Meeting Rooms

* Ensure meeting rooms are proactively managed including set up and daily checks of all rooms and equipment (both IT and non-IT) to support business and customer's needs, recording and escalating issues to management as required
* Restocking and maintenance of equipment (both IT and non-IT) including initial investigation of faults and issues, escalating to engineers when necessary
* Ensure all storage areas are kept clean and correctly stocked up
* Ensure all visitor issues on the day are dealt with immediately and they receive lunch vouchers and biscuits

Emergency Response & Compliance

* Assist with the management and co-ordination of emergency responses for all emergencies as required, including building evacuation and coordination with emergency services
* Ensure compliance with all Group's policies and procedures and legislative requirement, including but not limited to Health and Safety, Fire, Chaperoning, Contractor Management, Food Hygiene, Security, and Uniform

Waste

* Work with GPAO and Premises and Services to ensure all confidential waste products are collected, stored, and disposed of in line with the Group's Waste Management Policy and statutory requirements, including record keeping to support group targets

KNOWLEDGE, SKILLS AND EXPERIENCE

* Base trade qualification
* NVQ L2 Customer Service or willingness to undertake customer service training

Skills

* Basic IT skills e.g. Word/Excel
* Ability to work unsupervised and to take ownership of role and responsibilities
* Effective problem solving
* Excellent attention to detail
* Ability to work in a high pressure customer focused environment working to short deadlines
* Ability to follow policies, procedures, and instructions
* Ability to build effective customer relationships in order to provide excellent customer service
* Effective communicator (both written and verbal)
* Willingness to undertake First - aid training

Hours of work will be on a rota system working 07:00 - 15:30 /11:30 - 20:00 with the possibility of weekend overtime.

To apply for this position, please submit your CV online, or for further information regarding this role, please contact Emma Barrett on (Apply online only)