Outlet Store Manager – Quality interiors & furnishings

New Resource Group
Long Eaton near Nottingham
£20000 - £25000/annum + Commission ( Up to £45K OTE )
14 Jul 2017
13 Aug 2017
Contract Type
Full Time
Outlet Store Manager – Quality interiors & furnishings

Long Eaton, near Nottingham

Our client is a major, financially strong, International Group of companies, consisting of a number of quality, high end, recognised furniture brands.

To showcase their quality products to their corporate partners, retailers and consumers, our client is opening a new Outlet showroom, demonstrating their product ranges, colours, materials and accessories.

Due to continued introduction of products and ranges, we are delighted to be working with them to find a key individual to fulfil the exciting new role of Outlet Store Manager.

You will be building the team and establishing a new facility for the Group.
This is an amazing opportunity to join a large organisation, working with well known, high end, quality furnishing brands. The Group provides strong financial stability and long term career development.

Job Purpose Summary:

To provide day to day management of the outlet store, providing an excellent customer experience to all levels of visitors. In addition, you will also be part of an exciting new, predominately on-line business channel, backed by Britain’s leading brands.

This will include maintaining the on-line store and liaising with other group businesses to select products for sale.

Key Responsibilities:

• Day to day management and building the presence of a new store, including training, recruitment, scheduling and management of team members.
• Manage, lead and inspire the store team across the ‘end to end’ customer service journey for all customers, ensuring the store team effectively support customers both on line and in store.
• Responsible for preparing the schedule and managing all store staff, to ensure the store is adequately staffed and visitors / customers have a great experience.
• Work closely with the Group’s other manufacturing locations in the UK, to select appropriate products for sale in the store.
• Ensure the web-store is constantly up to date with both new additions and sales.
• Drive sales from the store, proactively feeding back to the various Group companies which products are selling and on how they most effectively support the store.
• Ensure orders and customer details are accurate and managed; ensuring necessary daily reconciliation checks are agreed and implemented.
• Maintain awareness of external factors that may influence sales.
• Maintain the integrity of the store including inventory and other accounting controls in line with published Group policies.
• Support the strategic business goals of the outlet.
• Health and safety management of the store.
• Facilitate deliveries of sold items via selected transport providers.
• Management and training of store assistants
• Day to day responsibility for inventory management, store infrastructure and maintenance.

Key Skills Required:

• Previous experience of furnishings and interiors, retail and web-stores preferred
• A good understanding of web-based retail environment and how this impacts customer experience is key.
• A genuine interest in furnishing, textile and interiors.
• Strong team leader and team player.
• Able to engage team to deliver customer service.
• Strong communication and interpersonal skills
• A Brand advocate.
• A genuine passion for providing great customer service
• Results focused.

Hours of work- it is anticipated that the store will open five days a week to include Saturday and Sunday, closing Tuesday and Wednesday.

The company offers an attractive basic salary, along with a generous commission structure ( circa £45K OTE ).

Company Benefits include:
• Pension scheme – company will match up to 4%.
• 4 x Life Insurance cover
• Permanent Health Insurance (Income Protection) Scheme.

If you wish to become part of an international brand, enjoy advising customers and have the passion and enthusiasm to showcase quality products, please send your CV urgently.

This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency