Contract Manager - Contract Cleaning Bristol Area

Detail 2 Recruitment Limited
Bristol, Avon
14 Jul 2017
13 Aug 2017
Contract Type
Full Time

Contract Manager – Contract Cleaning (Bristol Area)

Our client is recruiting for an experienced Contract Manager with contract cleaning experience to join their team. The company we are recruiting for is a rapidly expanding provider of professional support services across the UK, who are always early adopters to industry innovations and offer a highly structured training process.

Contract Manager – The Role

  • Ensure the service delivery specification is implemented and adhered to.
  • Regular client liaison: plan and implement a visitation programme to monitor standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
  • Ensure all client queries and complaints are dealt with in a timely and effective manner.
  • Ensure the line manager is kept fully advised of any operational difficulties, especially those, which would jeopardise the retention of the contract.
  • Recommend, as appropriate, improvements, staffing numbers and rates that are in the best interest of the business.
  • To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
  • Maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
  • Ensure required standards and specifications are established as quickly as possible for new contracts.
  • To assist the sales team as and when required.
  • Ensure all health and safety procedures are followed
  • Ensure adequate supplies are on site.
  • Recruit, induct and train new staff.
  • Monitor and review performance of staff, and effectively communicate the company’s required standards to staff.
  • Resolve any disciplinary/ grievance matters in line with company policy Ensure the company’s health and safety policy and procedures are implemented and adhered to, including completion of Site Health and Safety Audits.
  • Provide guidance, coaching and training to managers and supervisors.
  • Ensure payroll information is completed accurately and available on time
  • Order material requirements as per the company procedure
  • Ensure Site Manuals are available on each contract and reviewed/updated on a regular basis.

Contract Manager – The Role

  • Previous experience in a similar contract management role is essential
  • Previous experience of supervising staff is essential
  • A full clean driving license is essential
  • Previous experience of recruiting staff is preferred
  • Technical knowledge of cleaning methods and techniques
  • Qualified to City and Guilds, BICS or associated cleaning/FM qualifications are preferred
  • Able to complete documentation accurately
  • Able to control costs against budget
  • Experience of presenting effective proposals to clients and staff is desirable
  • Excellent communication skills
  • Able to plan and implement actions to resolve operational problems
  • Able to build effective working relationships with clients and staff
  • Able to ensure financial performance of contracts and maximise business
  • Prioritise quality standards as a key issue