Trainee Legal Helpline Advisor

Grist Legal Recruitment
Bristol, Avon
14 Jul 2017
13 Aug 2017
Contract Type
Full Time

Trainee Legal Helpline Advisor. A trainee legal helpline advisor is required by a law firm in Bristol. The trainee legal helpline advisor duties/responsibilities include:
Provide clear, concise legal advice to people from a variety of backgrounds over the telephone · Ensure accurate recording on our case management system (Filestream)
Keep legal knowledge up to date and attend training as and when required
Administration tasks (predominantly processing Legal Expenses Insurance claims) and reporting to Insurer clients as required · Complying with agreed service standards

Skills/Competencies required:
Must have an excellent telephone manner
Good attention to detail
The ability to remain calm while thinking on your feet
Good team player
Ability to use own initiative and work to strict deadlines
Excellent written and verbal communication skills

Qualification required:
You must have a law degree or equivalent qualification · LPC or BVTC qualification (or equivalent) is desirable

Contracted Hours: 35 hours per week – 8am to 8pm Monday to Friday (7 hours per day - variable shifts

£15,000-£17,000 per annum dependent on experience

( Salary structure attached to the role, where every 6 months for the first 24 months, an employee will be able to receive a salary increase, providing they are meeting the required standards of performance)