Revenue Protection Officers

Transport Investigations Limited
14 Jul 2017
13 Aug 2017
Contract Type
Part Time
Revenue Protection Officers
Cardiff, South Glamorgan
£9.40 per hour
Job type: Full/Part Time

Type: Flexible Shift Patterns offered
Salary: £9.40

Transport Investigations Limited are looking to recruit skilled communicators with excellent customer service skills ,interviewing and report-writing skills to work as Revenue Protection Officers (RPOs) within the railway industry. A background in the Police, Security, or other Revenue Protection jobs is an advantage as well as good customer service however the job is open to all who can demonstrate the correct skillset.

About the Role: This challenging and varied role supports the rail industry in reducing the revenue lost through ticketless travel, or travel with inappropriate tickets. RPOs are responsible for helping to enforce laws and byelaws relating to passenger travel and behaviour.

Duties include:
Checking railway passengers’ tickets at stations and on trains.
Communicating clearly and effectively with the passenger at all times.
Taking appropriate follow-up action with those found with no tickets, or in possession of invalid tickets
On occasion reporting people for anti-social behaviour offences
Writing clear and concise reports and statements for further action or investigation as required.
Where necessary, attending court to give evidence in support of the prosecutions process.
Full training is provided.

About You: We are looking for candidates who have:
Excellent communication skills, both written and oral
Confidence in dealing with people of all backgrounds and comfortable questioning people about suspected offences, sometimes in tense situations.
Ability to quickly write concise and accurate reports, which could later be relied upon to support a prosecution.
A strong appreciation of the rule of law and an understanding of passenger behaviour
Knowledge of the railways, ticketing, railway byelaws or PACE (Police and Criminal Evidence Act) desirable, though not essential
Ability to communicate in the Welsh language helpful, though not essential
A strong customer service background

Patterns of Work:
Shift patterns will range from 2 x 4 hour shifts to 5 x 8 hour shifts per week.

Work will take place all over South Wales and the Marches. Rail travel to and from work is paid for by the company.
About Us: Transport Investigations is a leading provider of services in the railway industry, including revenue protection, customer information and consultancy. We pride ourselves on providing intelligent customer service, informed by genuine insight into the railway industry. A passion for getting things right lies at the core of everything we do. In all our activities we strive to support others in getting to where they need to be, in the most appropriate way.

Why Work for TIL?
Flexible working
Be part of a leading revenue protection team that helps to tackle the problems of ticketless travel on the railways
Training and support provided throughout (including PACE - Police and Criminal Evidence Act - training), with a chance to develop new skills within the context of a respected provider of revenue protection services
Opportunities to apply for other roles within the company arise from time to time

Above Living Wage remuneration (£9.40), increasing subject to satisfactory performance TIL is committed to equality of opportunity for all.
Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief and marriage and civil partnerships.
If you feel you have what it takes to succeed as a Revenue Protection Inspector, click 'Apply Now' and fill in our online application form.
The job description and role requirement are shown on the first page. Interviews and training will take place in the Cardiff Area in July/August.

Required skills & expertise:
Communication Skills, Customer Service ,Reporting