Travel Consultant - South East Asian market

Centre People
Bristol, Avon
14 Jul 2017
13 Aug 2017
Contract Type
Full Time

Bristol based travel company seeks a new consultant to join their busy team who holds a strong interest in South East Asia and who has ideally travelled and lived extensively in the area.

The role:

  • You will be responsible for creating, selling and delivering high quality holiday packages South East Asia
  • Most of your time will be spend interacting with clients or travel agents over the phone or by email along with ensuring everything is in place so clients have the best possible holiday experience
  • The role is very varied and requires strong organisational skills with an ability to handle a large variety of simultaneous tasks under strict deadlines.
  • The Travel Consultant is responsible for the reservation process as well as the preparation and sending of client travel documents, requiring strong attention to detail
  • You will work within a team of up to 6 other Travel Consultants led by a Sales Team Leader to reach both individual and team sales targets in your branch office while providing the highest level of customer service

Core duties:

  • Interacting with clients by telephone, email and occasionally in person at company offices or travel industry events
  • Consulting with clients to identify their individual holiday requirements
  • Creation of high quality, tailor-made itineraries or direct and agent clients
  • Conversion to sale of both tailor-made and small group tour enquiries; maximizing value from each enquiry
  • Working to achieve individual and team sales targets
  • As well as planning itineraries, coordination of all aspects of the booking including reservations and delivery of trip
  • Preparation and sending of client documents
  • Balancing time appropriately between the various aspects of the role
  • Delivering excellent customer service from first enquiry to post trip follow up, exceeding client expectations at every stage

Ideal candidate:

  • Highly motivated, well organised individual with ability to handle a large variety of simultaneous tasks
  • Previous customer service experience
  • Desire to achieve sales targets
  • High level of productivity and accuracy; able to get a lot done under a high pressure
  • Excellent written and verbal communication skills, IT skills and good with numbers
  • Significant personal experience of travel and/or living within Indochina (Vietnam, Cambodia, Laos)
  • A passion for Southeast Asia as a travel destination
  • Right to work in the UK (visa sponsorship is not available)

If your application is successful, you will be contacted within two working days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.