Regional Manager

executive serviced apartments
Guildford, Surrey
14 Jul 2017
13 Aug 2017
Contract Type
Full Time

Regional Manager /Area Manager

Hours: 32.5hr week

"We strive to be the preferred global accommodation solutions provider for the business traveller"

Executive Serviced Apartments has been providing an outstanding level of service and high quality serviced apartments for the corporate market since 2004, delivering value, comfort and convenience for our guests.

Founded in Newbury, esa now offers a full range of tailored accommodation solutions for major blue chip companies and multinational business.

The opportunity…

esa are excited to announce we are recruiting 3 Regional Managers. These roles are new to our business and are pivotal to continually exceed the experience we provide to our guests and ongoing development of our field teams.

You will take full responsibility for all 'day to day’ operational activities in an allocated region to ensure that the esa apartments are expertly cleaned, maintained and serviced to the esa brand standards. This will be achieved through direct line management of the Housekeeping function and dotted line management of the Maintenance Technicians and a Guest Relations team in your region. Quality Control and Operational Standards will be a large part of the role remit to help maintain standards, resolve queries, train our teams and streamline the operation for the benefit of our guests.

You will report directly to the Operations Director and your direct reports are likely to be between 5-7 and indirect reports of 25-40 depending on the region size.

Your key performance measures in this role will be Guest Satisfaction, Quality, Budget Control, Employee Retention and Efficiency/Productivity.

The role will require time spent at all the apartments in the region and from time to time support will be required in any other areas within reasonable distance.

Our regions are:

Region 1 West - Newbury, Oxford, Swindon, Reading, Bracknell & Maidenhead

Region 2 South - Southampton, Portsmouth Bournemouth, Poole & Basingstoke

Region 3 East - Windsor, Slough, Staines, Uxbridge, Guildford & Woking

These strategic roles will form part of our Senior Team in the Operations function.

You will have…

A minimum of 3 years experience in a similar position ideally from within the hotel/serviced apartment/ hospitality industry with a multi-site responsibility

Strong planning and rota scheduling experience for multi-skilled teams

Strong managerial skills with the ability to manage day to day employee queries along with more complex performance issues

Excellent communication skills both written and verbal, with an ability to influence at all levels

Excellent attention to detail

Able to handle and resolve in a timely manner Guest complaints

Previous experience of driving and educating a team to work to defined Quality Standards

A positive outlook, with passion for the guest and their experience

Previous experience of budget control

Excellent IT skills, including Excel and Systems

Strong decision making skills with an analytical approach

Proven ability to train and coach a large team

Flexibility to work in a 24/7 operation where a 5 out of 7 working week is essential

If you are passionate about continually delighting the guest and exceeding their expectation, we would be delighted to hear from you.

These roles require people who can be totally flexible regarding hours of work as esa is a 24/7 hospitality operation.