Assistant Operations Centre Manager: Utilities

Civil London
Dartford, Kent
14 Jul 2017
13 Aug 2017
Contract Type
Full Time

Due to recent expansion in the utilities division; our client is currently looking to strengthen the back office Operations Management team.

Key Essentials:

* Reporting to the General Manager; your role will involve taking control of specific 'hot topics’ utility projects advised by the client. You will be required to understand the issues and confirm action points / back to clients through to project completion

* Working with the process and systems team to design, test and implement system improvements and changes

* Assisting in the management of a team of 30+ staff whilst helping to drive continuous improvement in back office processes

* Assist and support operational depots with work scheduling, resource management, analysing work stacks, trending reports and forecasting

* Provide high quality daily reports / data to clients and the internal management team

* Track dashboards / performance at a granular level by product

* Regularly attending conference calls with management and the client - producing accurate information to share and report on the contract performance

* Working to contract KPI’s and other tight deadlines including street works

* Regularly attend and participate in meetings with suppliers, clients and management

* Communicating effectively with offshore delivery partners

* The role will entail deputising for the General Manager as required and assisting with any HR issues


* It is essential that you come from a Utilities background with a good knowledge of streetworks

* You should ideally be qualified with Lean / Six Sigma (or equivalent) and have excellent I.T skills, in particular Excel and PowerPoint

* You should be confident in presenting at a senior level with previous managerial experience of at least 10 people

* You should hold experience of fast paced, high volume workloads with an understanding of health and safety practices required for excavation in the highway

This position offers excellent career growth potential and a highly competitive salary + package

Water / Power / Gas / Telecom / Fibre / Splice / Duct / Civil / Copper / Cabinet / Pole / Excavation / FTTP / FTTC / FTTH / PON / Utilities / NRSWA / Streetwork