The Successful applicants main responsibility will be to offer first and second line support to both our regular end user customers on a range of technologies including servers, computers, laptops, printers and associated software/drivers.
The applicant should have experience in customer service as well as a proven background in IT support. He/She should have a positive can- do attitude to resolving problems working within our company support framework. JOB ROLE
Onsite technical support to resolve issues on hardware and software
Managing support questions via email
Software support via help-desk
Repair faulty products
Test and configure new products
Installation and configuration of Microsoft and Apple Technologies.
IT/ Technical experience- experience working within education/ education services would be an advantage
Flexible and self motivated approach
Excellent problem solving skills and ability to explain technical information to non-technical users
Desire to learn and have a keen interest in proven and new technologies ability to prioritise own/ client workload
Excellent, proven interpersonal, verbal, written and presentation communication skills
Proficiency with different computer equipment and software.
Applicant must have a full, clean drivers licence and pass an enhanced DBS check.
HOURS: 8.00-4.30 Monday- Friday
Please Send CV